Full Time Support Lead

At Five Below, our growth is driven by people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say “yes” to the newest, coolest stuff! With over 20,000 associates, Five Below is a unique workplace where culture, values, and The Five Below Way inspire big ideas, super energy, and passion—making it a WOWplace to work.

Responsibilities

• Ensure all crew members deliver exceptional customer service through personal interaction, creating a fast, friendly checkout experience.
• Train crew on the B.E.S.T. customer service experience and oversee daily store associate activities to maintain high performance and service standards.
• Assist with receiving, unpacking, and organizing new stock to ensure quick and efficient placement on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and resolving urgent issues.
• Manage store opening and closing procedures, including securing cash, locking doors, setting alarms, and ensuring smooth daily operations.
• Support onboarding and ongoing training of associates, teaching store policies, product knowledge, and operational procedures to improve performance.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and inventory recovery (World Recovery).
• Perform store maintenance tasks, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

• High school graduate or equivalent; college experience preferred.
• Minimum of 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask and think creatively.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove items at heights of 5–10 feet.
• Frequently ascend/descend ladders to retrieve and stock merchandise.
• Frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
• Frequently communicate with customers, managers, and coworkers in person, by telephone, and via email/print instructions.
• Frequently move across the sales floor and between the stock room and sales floor.
• Work a flexible schedule, including days, evenings, weekends, overnights, and travel as required by business needs.
• Remain in a stationary, upright position for 80% of the time.
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable laws.

Benefits

Explore our benefits site to discover health coverage, financial wellness, personal support, and more: benefits.fivebelow.com/public/welcome.

Pay

Starting at $17.90 per hour.