Full Time Support Lead

At Five Below, our growth is driven by people who embrace our purpose: creating an amazing experience where everyone can Let Go & Have Fun with unlimited possibilities, all at prices so low you can always say yes to the newest, coolest stuff. With over 20,000 associates, Five Below is a unique workplace built on culture, values, and The Five Below Way—where big ideas, super energy, and passion turn the workplace into a WOWplace.

About the role

The Support Lead assists the Store Manager and Customer Service Manager in directing Front End Leads (if applicable) and sales associates while serving as the Manager on Duty. This role is responsible for key store functions, delivering exceptional customer service, driving sales, and maintaining operational standards.

Responsibilities

• Ensure all associates and managers deliver outstanding customer service through personal interactions.
• Achieve CSAT score goals set by the District Manager.
• Lead front-end operations and train staff on the High Fives of Customer Service.
• Ensure fast, friendly checkout experiences for every guest.
• Maintain store cleanliness, recovery, and readiness for customers at all times.
• Perform opening and closing store procedures.
• Act as Manager on Duty, delivering results and driving key performance indicators.
• Supervise, train, coach, and develop all associates.
• Review and act on corporate communications.
• Partner with supervisors or corporate office to resolve store issues.
• Drive store sales and control expenses, including payroll within budget.
• Assist in merchandising, receiving, and stocking procedures.
• Unload merchandise from trucks, check in shipments, stage merchandise for the sales floor, and pack out merchandise.
• Assist with front-end and queue merchandising.
• Drive key metrics: Sales, ADS, CSAT Scores, and Expense Control.
• Perform store maintenance, including garbage disposal, sweeping, cleaning bathrooms, and stock room upkeep.
• Handle cash management, including preparing and dropping bank deposits.
• Authorize register functions such as post voids, returns, and discounts.
• Comply with Human Resources policies and procedures.
• Hold associates accountable to Five Below’s Standard Operating Procedures (SOP).

Key Attributes

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Direction
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

Requirements

• Frequently operate a cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers, managers, and coworkers in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room.
• Identify and discern email and print instructions regarding merchandise layouts, schedules, and SOPs.
• Remain in a stationary, upright position for 80% of the time.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Benefits

Explore our benefits site to discover health coverage, financial and personal wellness support, and more: benefits.fivebelow.com/public/welcome.

Pay

Starting at $13.00 per hour.