Full Time Supervisor, Finger Lakes Premium Outlets, Waterloo, NY

About the Role

Creates a high-energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to other associates. Supervises and provides consistent coaching on sales training processes to ensure the highest level of service and sales.

• Proactively resolves consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind.
• Partners with the store manager on elevated consumer issues.
• Participates in the training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy, programs, and other associate responsibilities.
• Partners with store management to set expectations, coach, and contribute to an environment that encourages engagement, retention, and talent.
• Delivers formal performance feedback in partnership with store management.
• Handles all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards.
• Performs store procedures in compliance with store policy.
• Works with the Store Manager, Associate Manager, and Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals daily.
• Supervises the store team in the absence of another member of management.
• Complies with all Levi's® Stores policy, procedure, and programs, and follows directives of store management.

Requirements

• Enjoys being busy and juggling multiple tasks, accomplishing them in a fast-paced and deadline-oriented environment.
• Collaborative role model exhibiting behaviors aligned with the company culture of inclusion and belonging.
• Self-starter with a growth mindset, enjoys learning new tools, and is adaptable to new initiatives.
• Progressive retail leadership experience and proven skills in supervising, coaching, and training.
• Ability to work a flexible schedule to meet the needs of the business, including evenings, weekends, and holiday shifts.
• Ability to perform all essential job functions and lift up to 40 pounds. While performing the duties of the job, the employee may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk, and hear. Occasionally required to reach with hands and arms, type, reach overhead, and climb ladders.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Must have reliable transportation.
• High school diploma or GED preferred.

Benefits

We put a lot of thought into our programs to provide you with a benefits package that matters. Here's a small snapshot:

• 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
• Paid Time Off: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter (Full-Time Employees).
• Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums with Live.
• Paid Volunteer Time: Five hours of paid volunteer time per month with nonprofit organizations.
• Charity Donation Matching: Up to $2000/year (Full-Time & Part-Time Employees).
• Product Discount: 60% off regular-price merchandise (50% for all employees).
• Paid Family Leave.
• Retirement: 125% match on your 401k, up to 6% (Full-Time Employees).
• Career Growth: Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.

Pay

The expected starting wage for this role in New York is $19.00 per hour. The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $15.55 - $25.90 per hour, varying with experience and qualifications.

Schedule

Full-time, flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.