Full Time Store Manager - St. Clair Square

About the role

The Chief Workshop Manager (CWM) at Build-A-Bear is responsible for the overall success of the workshop, ensuring an exceptional Guest experience, a high-performing and engaged team, achievement of financial goals, and consistent adherence to all company policies, procedures, and brand standards.

Responsibilities

• Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, ensuring a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
• Create weekly schedules and determine associates’ daily assignments with the assistance of the Assistant Workshop Manager (AWM); direct their work, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the District Manager and/or Territory Manager immediately, for escalation to HR. Take appropriate disciplinary actions in coordination with DM and HR as required by policy, and deliver corrective actions to team members, with the assistance of the AWM, when violations occur. This includes store security and cash management, product confidentiality, safety, attendance, business conduct, and all other policies as communicated in the associate handbook.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
• Build and develop a high-performing team in partnership with the AWM that consistently delivers an exceptional Guest experience.

Requirements

• Minimum 2 years of management experience with a proven, successful history in a customer-centric business
• High school diploma or GED required
• Experience using common store technology solutions (POS, scheduling, HRIS, time and attendance)
• Preferred qualifications: 2-4 years of store management experience, Associate’s degree or higher in business, management, or a related field, proficiency in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance)

Qualifications

• Ambitious, success-oriented, and motivated by achieving goals
• Thrives in a high-engagement, Guest-focused environment
• Balances creativity, fun, and operational discipline
• Exercises sound judgment in ambiguous situations and independent decision-making
• Demonstrates initiative, resilience, and adaptability
• Leads with confidence, positivity, and an energizing presence
• Maintains composure and clarity under pressure
• Unites teams around shared goals and a joyful Guest experience

Skills

• Ability to work a typical retail schedule including days, evenings, weekends, and holidays
• Ability to sit, stand, move, and lead an active retail environment for at least eight hours a day
• Ability to lift > 25 pounds

Benefits

Build-A-Bear Workshop® is committed to being a fun place to work and visit! We care about the health and well-being and long-term financial security of our associates and their families. With that in mind, we constantly strive to provide our associates with comprehensive benefits that are competitive and meaningful in the specialty retail marketplace. Please visit www.buildabear.com/brand-about-careers-benefits.html for a list of full benefits that are offered to our employees. Associates also have the ability to earn a monthly bonus based off their stores sales results vs. plans.

Pay

PAY RANGE: $18.25-$18.75/Hour.