Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr

About the role

A FULL-TIME CUSTOMER SUPPORT PROFESSIONAL is needed to join our rapidly growing team of contact center professionals in El Paso, TX. This role supports a mission that keeps our nation safe and secure.

Responsibilities

• Answering incoming phone calls, chats, and messages on behalf of client
• Providing accurate and appropriate information to callers
• Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
• Identifying, diagnosing, and resolving customer issues, escalating complex issues as necessary
• Simultaneously managing multiple inquiries via chat as needed
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gathering and verifying required information
• Adhering to established customer service and documentation standards within required time frames

Requirements

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Ability to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center environment
• Texas resident living within a 60 mile radius of our El Paso facility
• Ability and willingness to work and train onsite as required
• Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 7 pm MST)
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions
• Ability to pass a criminal background check, drug screening, and credit check
• US Citizenship

Qualifications

• Customer Service
• Data Entry
• Phone Calls (Inactive)
• Spanish Language

Skills

• Root Cause Analysis
• Problem Solving

Benefits

Competitive pay plus benefits
M-F work schedules, no weekends, no late nights
An opportunity to support a mission that keeps our nation safe and secure

Pay

The likely hourly rate for this position is between $15.06 - $20.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Hybrid Work Location: USA TX El Paso
Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.