Full-Time - Service Excellence Manager

Role Overview: The Senior Manager, Service Excellence supports operational performance across assigned regions by driving execution, standardization, and continuous improvement. Serving as a key partner to leadership teams, they translate business priorities into actionable plans that enhance service delivery, safety, employee engagement, and financial results. Key Responsibilities: Ensure operational consistency, monitor performance metrics, and implement best practices to improve customer satisfaction, productivity, and margins.Analyze data to identify improvement opportunities and facilitate development of measurable action plans.Partner with sales and operational leaders to support client retention and growth initiatives.Coach regional leaders, promote safety, inclusion, and leadership development, and support change management.Collaborate with cross-functional teams including HR, Finance, Fleet, Safety, and Supply Chain to remove barriers and ensure operational readiness.Support fleet management, safety standards, and compliance practices to maintain safe, efficient operations. Qualifications & Skills: A bachelor’s degree is preferred with 3-5+ years of leadership in service or operations roles, experience in driving operational improvements, and proficiency with metrics and tools like Microsoft Office and Salesforce. Strong analytical, communication, collaboration, and influencing skills are essential, along with a valid driver’s license and willingness to travel extensively. Leadership Characteristics: The ideal candidate is service-focused, results-oriented, influential, collaborative, change-ready, and a practical problem solver committed to safety, high performance, and continuous improvement.