Professional Service Manager
About the role
The organization operates in the workforce management software industry, focusing on supporting deskless teams who manage shifts, jobs, and teams outside of traditional desk environments. It addresses challenges such as fragmented communication, inefficient scheduling, and scattered operational tools by providing a unified platform that integrates daily operations and team communication. Serving over 80,000 businesses globally, the company aims to enhance frontline teams'' efficiency and connectivity, supported by significant investment and ongoing international growth.
The Professional Service Manager role is aimed at delivering tailored professional services to clients by configuring platform features to match their workflows, integrating with other systems, and migrating data from existing tools. This position plays a crucial role in streamlining customer onboarding and processes, working collaboratively with customer success and research and development teams to ensure clients gain efficient and effective use of the platform.
Responsibilities
- Meet daily with clients to deliver professional services.
- Complete client-assigned tasks offline.
- Build and maintain strong customer relationships by understanding needs and offering customized solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with Customer Success, R&D, and integration partners to support implementations and troubleshoot issues.
Requirements
- At least 1 year of experience in a SaaS company preferred.
- Native-level English proficiency required.
- Tech-savvy, dedicated, eager to learn, and continuously improve.
- Strong communication and collaboration skills as a team player.
- Ability to perform well under pressure.
Pay
Salary of $60,000 per year.
Benefits
- Medical coverage.
- Insurance plan.
- 401(k) retirement plan.
- Paid time off for vacation and sick days.