Full Time Senior Style Advisor - Chicago

About Varley Clothing Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York. We create year-round collections designed to build an elevated wardrobe for how women live and move. From knitwear and outerwear to everyday staples and active pieces, our collections blend style, function, and versatility. Varley exists to instil quiet confidence through meaningful connections that enhance everything women already are. As women’s lives evolve, so do we. Our international family-run team is 85% female, making us proud to be a brand for women, by women. We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Role Overview The Senior Style Advisor (SSA) is a brand ambassador and keyholder, responsible for delivering exceptional customer experiences, mentoring colleagues, supporting the store team, and driving commercial performance. SSA responsibilities include building and maintaining a loyal customer base, implementing Varley’s service ceremony, supporting operational excellence, and collaborating with management on store initiatives. The SSA works closely with the Service & Selling Manager to ensure the shop floor consistently delivers the Varley customer experience. Customer & Brand Experience Act as a visible ambassador for Varley, cultivating trust, community, and exceptional serviceBuild long-term relationships with new and existing customers to grow loyalty and repeat businessLead by example in delivering the Varley service ceremony in all customer interactionsProvide styling advice, create outfits, and offer personalized guidance to exceed customer expectationsSupport retail events, VIP appointments, and in-store experiencesGather and share customer feedback to inform service improvements and celebrate successes, including insights reflected through customer feedback systems such as SurvicateEncourage and collect positive customer feedback relating to both personal interactions and the service delivered by the wider Style Advisor teamUtilize digital tools (CRM, email, omnichannel platforms) to enhance customer relationships and engagement People & Leadership Lead by example on the shop floor, modelling professional standards, Varley behaviours, and styling confidenceAct as a role model for the team, fostering a positive and supportive environment that inspires collaboration, confidence, proactivity, and excellence in serviceMentor and support junior Style Advisors and new team members in customer engagement, product knowledge, and service excellenceActively share insights and feedback from customer interactions with the store leadership teamContribute to a collaborative, motivated store culture where open communication, teamwork, and knowledge sharing are encouraged Commercial & Selling Leadership Drive sales and KPIs through personalized customer interactions, upselling, and maintaining a loyal customer baseChampion clienteling activities via CRM platforms, supporting personalized service and engagementProvide styling expertise and product knowledge to support the team in delivering strong sales performanceIdentify opportunities to increase conversion, average transaction value, and customer retentionStay informed on product launches, seasonal collections, and market trends, sharing insights with the team Operations & Store Standards Support the execution of operational policies and procedures in line with Varley guidelinesMaintain high standards of store presentation and organisation, both on the shop floor and back-of-houseEnsure compliance with operational best practices, health and safety requirements, and brand standardsEscalate operational risks or issues to the Store Manager or Service & Selling ManagerKeyholder responsibilities, including opening and closing the store Scope of Role & Decision Ownership Deliver the Varley customer experience consistently while building meaningful customer relationshipsSupport the store in achieving commercial targets and KPIs through personalized service and selling expertiseShare insights on customer trends, preferences, and feedback to support continuous improvement initiatives Leadership Accountability Champion a customer-first culture and inspire confidence in the teamDemonstrate strong selling behaviours and service excellence on the shop floorSupport the growth, confidence, and development of junior Style AdvisorsContribute to a motivated, collaborative, and brand-aligned retail environment Key Skills & Experience / The Ideal Candidate Strong team player with positivity, professionalism, and enthusiasmPassionate about delivering exceptional customer experiences and building long-term relationshipsSkilled in styling, product storytelling, and personalized serviceCommercially aware and motivated to achieve sales targetsExcellent communication and mentoring skills to support team developmentUp-to-date knowledge of fashion, lifestyle, and market trendsSolution-oriented and confident in learning and using retail technology, including POS systems and CRM platforms.Flexible and adaptable to business needs, with the ability to work in a fast-paced environmentMinimum 2 years’ experience in a supervisory or service-led retail role, preferably in a premium or omnichannel environment Success Metrics Consistently exceptional and personalized customer experiencesStrong customer base with repeat business and loyaltyConfident and supported team delivering Varley’s service standardsContribution to commercial targets through effective selling and customer engagementActive engagement in retail events, VIP experiences, and brand initiatives Our Values We are the sum of many parts We promote diversity, inclusivity, and teamwork. Our successes and failures are shared as a team We pursue quality in everything we do Growth comes from continuous improvement across every aspect of our business We embrace possibility and push boundaries We encourage innovative thinking and challenge ourselves to achieve extraordinary outcomes Data-driven decisions and purposeful actions We prioritise thoughtful analysis and informed decision making Our brand is timeless and valuable We protect and enhance the long-term value of our brand We never compromise our product Our product is defined by quality, not price We respect and exceed customer expectations Our goal is to turn customers into passionate advocates We Choose Partners Who Reflect Our Values We collaborate with partners who uphold the same standards we do We Grow Our Brand By Empowering Others We support the growth of those around us and build meaningful connections Responsibility is at the core of everything we do We prioritise ethical practices and sustainability Kindness is our guiding principle Respect, empathy, and understanding shape how we work together The Pay Range For This Role Is 22 - 22 USD per hour(Chicago Oakbrook Store)