Full-Time Sales Supervisor - Softlines

About the role

In this role, you will provide direction and supervise associates to support a sales-driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs, making everyone feel respected, appreciated, and rewarded.

Key Accountabilities

• Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program.
  • Key holder responsibilities include opening and closing store processes, leading hospitality host, and providing direction to associates.
  • Drive sales by providing an inspiring environment that motivates customers to add to their basket.
  • Trip assurance through a replenished sales floor.
  • Deliver a consistent sales floor experience.
  • Build customer connections with a greeting and execute an authentic hospitality experience.
  • Support sales floor, fitting room, point of sale, and operational processes, as required.
  • Omni, Freight flow process oversight.
• Affirmatively ensure all customers feel respected, appreciated and rewarded.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS.
• Build rapport and make a genuine connection with the customer.
• Acknowledge and assist customers through our company programs.
• Complete transactions accurately and efficiently while engaging customers.
• Be a savings consultant to help customers save with a Kohl’s Card.
• Add Rewards language.
• Courteous and responsive to requests and questions.
• Onboard, train and develop associates.

Essential Functions

• Ability to perform the Key Accountabilities.
• Ability to maintain prompt and regular attendance as set by the company.
• Ability to comply with dress code requirements.
• Ability to learn and comply with all company policies, procedures, standards and guidelines.
• Ability to receive, understand and proactively respond to direction from managers and other company personnel.
• Ability to work as part of a team and interact effectively with others.
• Ability to work in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to satisfactorily complete company training programs.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Availability to work days, nights, and weekends.
• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two-person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
• Ability to stand and/walk for the duration of a scheduled shift (at least 8 hours).
• Ability to visually verify information and locate and inspect merchandise.
• Ability to wear a face mask or covering and other personal protective equipment.
• Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to curbside, truck unload, etc.