Full Time Sales Specialist

About the role

Join the team that is reinventing home! Wayfair is hiring for our AllModern & Joss & Main retail store! This position offers rapid growth, constant learning, and dynamic challenges.

Responsibilities

• Engage and connect with customers and drive sales by asking thoughtful questions to understand their needs and style, guiding them through their questions, and providing the best options for their homes.
• Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and foster a great customer experience.
• Support Store Leaders to train and develop associates on knowledge of our product, proper selling behavior, customer engagement, as well as operations, visual, and other aspects of their roles.
• Deliver and drive individual and team sales and service KPIs, productivity standards and store goals by providing coaching and support to the Sales team.
• Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
• Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment.
• Depending on the specific work shift, this associate will help open and/or close the store, with keyholder responsibilities. Opening and closing regularly.
• Manage and monitor stock levels, merchandise presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked.
• Maintain visual, cleanliness, and safety standards of the store and back of house.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

Requirements

• 2+ years experience motivating and coaching a team to achieve sales goals (preferably as a store Leader or Trainer).
• Passion for great customer service and a drive to exceed sales targets.
• Strong sales, organization, self-motivation, communication and relationship management skills.
• An ability to handle customer escalations and demonstrate professional maturity.
• Demonstrated ability to work within a team sales environment.
• Strong technical acumen to learn necessary software and hardware; proficiency in Google. Suites and/or Microsoft Office applications, as well as proficiency in operating tablets and POS systems.
• Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Frequent standing, walking, talking, hearing.
• Sometimes lifting up to 50 lbs with assistance.
• Close, distance, color, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits

Medical benefits, financial benefits, and a generous employee discount.

About Wayfair Inc.

We are reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We are a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success.