Full-Time Sales Lead, Charleston

Sales Performance

Target Achievement: Ensure the team meets or exceeds sales targets and quotas. Regularly review sales performance metrics and KPIs. Align with ASM to understand daily plan numbers/quotas; encourage team selling behaviors and motivate selling on an hourly basis to ensure goals are met.

Sales Strategies

Develop and implement effective sales strategies and techniques. Lead by example on selling behaviors and best practices.

Leadership

Team Motivation and Performance

Inspire and motivate the sales team to achieve their best. Maintain customers and selling as the highest priorities. Manage ongoing feedback to ensure associates are performing at a high level. Handle coaching as applicable; work with ASM to escalate patterns and monitor documentation.

Training and Development

Conduct training sessions and continue to develop programs for the team. Ensure the sales team has the necessary tools and materials to succeed. Oversee and create engaging training games, activities, etc., to encourage ongoing development and product knowledge. Suggest contest ideas; work with ASM, Store Manager, and/or Director of Stores(DOS) to create motivating incentives for the teams.

Task Supervision

Oversee the daily activities of the sales team and provide guidance. Act as managing leader during opening, closing, and/or daily operations. Support daily operation tasks as assigned by the ASM or SM. Monitor Associates’ sales behaviors and ensure adherence to sales floor behavior expectations; coach as necessary. Suggest social media content ideas to DOS and Digital Content Manager; oversee social media recording process if the store customer flow is slow. Monitor Zoning Chart and Walkie adherence with ASM.

Documentation

Ensure the Time and Attendance Log is up-to-date; maintain open communication with ASM and SM regarding any attendance patterns.

Process Improvement

Identify areas for improvement in the sales process and assist in implementing changes.

Skill Enhancement and Knowledge

Continuously develop your own selling behavior/skills. Stay up to date on trending sales tactics. Remain knowledgeable about UJ products/policies to stay effective in your sales role.

Customer Relationship Management

Customer Interaction

Engage with key customers and build strong relationships. Lead by example with associates to model UJ sales behaviors. Oversee associates’ customer interactions; coach and provide feedback to associates regarding customer interactions.

Issue Resolution

Handle escalated customer complaints and issues to ensure customer satisfaction.

Sales Operations

Lead Management

Aim to complete the sale with prospective customers. Work with ASM to delegate operational tasks and maintain status updates of given tasks with ASM.

Sales Processes

Streamline and optimize the sales process for efficiency. Encourage selling strategies/goals; motivate associates to add-on items to up UPT/ADS.

Sales Initiatives

Promotions

Lead and execute sales promotions and campaigns as delegated by ASM. Work with ASM on new launch preparation, promotion/sale marketing, and event preparation.

New Product Launches

Coverage of sales team’s efforts during new product launches. Delegate and oversee new launch tasking to/with associates. Ensure any and all communication updates are disseminated across the team, including but not limited to, new launch updates, upcoming sale/promo info, new product info, floor assignments, etc.