Jobs · Customer Service · Virginia

Full Time - Sales Associate - ProServices - Day

Lowe's Companies, Inc. · Wytheville, VA · 1 mo ago
Customer Service$15/hrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The first paragraph: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Also "How We Support You" maybe part of About the role? Could be separate but we can include under About the role. But we need headings exactly as given: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. Responsibilities: There is "Your Day at Lowe's" and "Key Responsibilities". So we can put responsibilities there. Requirements: Minimum Qualifications. Qualifications: Preferred Qualifications. Skills: maybe not explicit; but we could combine some skill statements? The posting mentions "computer experience", "retail technology", "reading, writing, basic arithmetic", "able to perform duties...", "lift 25lbs", "bi-lingual skills", "certification in trade". Those are qualifications/requirements. Skills maybe not separate; we could omit Skills section if no explicit skills list. Benefits: There's a paragraph about benefits: "How We Support You ... many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program." Also later "Associate Benefits" list many benefits. So we have benefits content. Pay: There's "Pay Range: $15.00 - $15.00 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." So we have pay. Schedule: Not explicitly mentioned; there is "flexible schedules" mentioned but not a schedule detail. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. For Schedule, we have only mention of flexible schedules but not specific schedule. Might be considered not specific enough? The rule: "never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD")". "flexible schedules" is not placeholder but a description. However we need specific schedule content; maybe we can include Schedule section with mention of flexible schedules? The posting says: "Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules." That's about flexible schedules. Could be considered schedule info. I'd include Schedule section with that sentence. But we must avoid duplication and boilerplate. Also need to remove duplicated lines like repeated "About Lowe’s" etc. We'll keep only one instance. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits, and

    for prose. We need to preserve all substantive information; do not invent or summarize away detail. Thus we need to extract lists: Responsibilities: list items from "Key Responsibilities" bullet-like sentences separated by periods? The text: "Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" It seems missing spaces; but we can treat each sentence as a duty. We'll split by periods and make

  • . We need to preserve the exact text? Probably okay to keep as is but ensure readability. We'll add spaces where missing? Might be altering content. Better to keep as given but we can insert spaces after periods for readability but not change meaning. The instruction: do not invent or summarize away detail. Adding spaces is not inventing detail; it's formatting. Probably acceptable. Minimum Qualifications: list items: "6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information", "6 Months Experience using common retail technology, such as smart phones and tablets", "Reading, writing, and performing basic arithmetic (addition and subtraction)", "Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties", "Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation". We'll make
  • . Preferred Qualifications: list: "6 months of Retail and/or customer service experience", "Bi-lingual skills", "Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)". Also maybe "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." That's more of a statement; could be included as prose under Preferred Qualifications? Might be considered part of qualifications. We'll include as a

    after list. Benefits: Need to list benefits. There's a paragraph with many benefits: health insurance options, tuition assistance, 401(k) match, ESPP, 10% discount, Track to the Trades. Then later "Associate Benefits" list: Health, Dental and Vision insurance, Life and Disability insurance, Paid time off..., Flexible spending and health savings accounts, 401(k) Retirement account with company match, Employee Assistance Program..., Education support programs..., Business Travel Accident insurance, Maternity and Parental leave, Adoption assistance, Lowe's Associate Discount and broad discount platform, Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards. We should combine into a list without duplication. We'll create a

      with each benefit as
    • . Ensure we don't repeat similar items (401(k) appears twice). We'll list unique items. Pay: Provide the pay range statement. Schedule: Provide statement about flexible schedules and part-time/full-time. Now we need to output only HTML fragment, no /, no markdown. Let's craft. First, About the role: combine the first paragraph and "How We Support You" maybe. About the role content: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." We should maybe keep the link? The instruction: remove application instructions, but benefit link maybe okay as it's not application. However we might drop the link as it's not substantive? It's a reference; could keep but maybe considered boilerplate? It's a URL for benefits info; could be considered part of benefits. I'd keep it as a

      with the link? But we are using

        for lists; link can be in

        . However we might avoid links to keep simple. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The link is not those; it's a reference for benefits. I'd keep it. But we already have benefits list; the link may be redundant. Might be okay to keep as a note. We'll keep About the role as a

        containing the prose. Now Responsibilities:

        Responsibilities

        • Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
        • Assist customers with locating and handling merchandise. Down stock merchandise by looking for empty areas on shelves and replenishing supplies
        • ... need to fix missing spaces. Let's reconstruct each duty with proper spacing. Original run-on: "Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" We need to split where missing spaces: after "merchandiseDown" -> "merchandise. Down stock". after "suppliesProcess" -> "supplies. Process". after "timeCross-functionally" -> "time. Cross-functionally". after "servicePrepare" -> "service. Prepare". after "blinds)Guide" -> "blinds). Guide". after "checkoutComplete" -> "checkout. Complete". Also after "assigned" end. Thus items: - Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. - Assist customers with locating and handling merchandise. Down stock merchandise by looking for empty areas on shelves and replenishing supplies - Process orders and deliveries accurately so customers receive merchandise as expected and on time - Cross-functionally train in other areas of the store to help deliver the best customer service - Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) - Guide customers through shopping or checkout - Complete other duties as assigned We'll keep as
        • . Now Requirements (Minimum Qualifications): list as above. Now Qualifications (Preferred Qualifications): list plus statement about encouraging bilingual, military, veteran. Now Skills: we may omit if no explicit skills. Could we treat "bi-lingual skills" as skill? But it's already in Preferred Qualifications. We'll omit Skills section. Now Benefits: list. Let's compile benefits list unique: - Multiple top-tier health insurance options - Tuition assistance program - Company-matching 401(k) - Optional Employee Stock Purchase Program - 10% Associate Discount - Track to the Trades program (learn new trade skills) - Health, Dental and Vision insurance - Life and Disability insurance - Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time - Flexible spending and health savings accounts

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