Full Time - Sales Associate - Plumbing - Opening
About the Role
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.
Responsibilities
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver the best customer service.
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.
Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months experience using common retail technology, such as smart phones and tablets.
- Ability to read, write, and perform basic arithmetic (addition and subtraction).
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
Preferred Qualifications
- 6 months of retail and/or customer service experience.
- Bi-lingual skills.
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe's Associate Discount (10%) and broad discount platform.
- Employee Stock Purchase Program.
- Annual bonuses, deferred compensation plan, and grant awards (based on eligibility).
For information about our benefit programs and eligibility, please visit Lowe's Benefits.
Pay
Pay Range: $15.00 - $15.70 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
Working Conditions
- Environmental factors vary by location; may include working in both inside and outside weather conditions.
- Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions.
- Exposure to constant or intermittent noises in addition to moving or shaking objects and equipment.
- Lifting methods vary based on role, weight, and volume; associates must follow guidelines limiting single lifts to 75 pounds (team lifts used minimally starting at 75 pounds or when needed).
- Powered equipment may be used as required, with proper training or assistance from a trained coworker.
Travel Requirements
This role does not require regular travel; however, occasional travel may be needed for meetings, training, or to support neighboring stores.