Full Time - Sales Associate - Plumbing - Day

About the role

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe’s. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Requirements

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation.

Qualifications

• 6 months of retail and/or customer service experience.
• Bi-lingual skills.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Benefits

• Health, dental and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business travel accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

Pay

Pay range: $17.00 – $19.05 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.