Jobs · Customer Service · Mississippi

Full Time - Sales Associate - Paint - Day

Lowe's Companies, Inc. · Southaven, MS · 4 wk ago
Customer Service$83/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Let's extract content: - Opening paragraph: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." - "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." - "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." - "Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" Note: There's some formatting issues: missing spaces after commas. We'll need to parse into list items. - Minimum Qualifications: list items: - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Reading, writing, and performing basic arithmetic (addition and subtraction) - Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties - Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation - Preferred Qualifications: - 6 months of Retail and/or customer service experience - Bi-lingual skills - Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) - Then: "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." - Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." - Working Conditions: "Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." - About Lowe’s: two paragraphs (duplicate but with slightly different numbers). We need to preserve all substantive info, but we should avoid duplication. The posting repeats About Lowe's twice with slightly different stats (FORTUNE® 50 vs 100, FY2024 sales $83B vs FY2025 $86B, etc). We need to preserve all substantive info; we cannot invent or summarize away detail. But we can combine? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we combine, we might be summarizing. Safer to keep both paragraphs as they are, even if duplicate-ish. However we must remove duplicated lines? It says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines: identical lines repeated. The two About Lowe's paragraphs are not identical; they have different numbers. So we keep both. - Then EEO statement: "Lowe’s is an equal opportunity employer..." This is boilerplate EEO; we must remove it. - Then: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." This is pay info but vague; we should not create Pay section unless posting actually states them. It says "Starting rate of pay may vary..." That's not a specific pay amount; it's a generic statement. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. So we should not create a Pay section because it's just vague. Similarly, we have benefits described earlier (health insurance, tuition assistance, 401k, stock purchase, 10% discount, Track to the Trades). Those are specific benefits, so we can include Benefits section. - Schedule: Not mentioned explicitly; there is mention of part-time or full-time? The "How We Support You" says "Whether you need a part-time position or a place to plant yourself and grow". That's not a specific schedule. No explicit schedule details. So we should not create Schedule section. - Pay: Not specific; skip. - Skills: Not explicitly listed; maybe we can infer from qualifications but we should not create Skills unless posting actually states them. There's no explicit Skills heading. So we skip Skills. - Requirements: Could be Minimum Qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to these headings. We have: About the role: Could be the opening impact paragraph and maybe "How We Support You"? Actually "About the role" likely describes the role impact. We'll put the opening paragraph(s) that describe the role: "Your Impact at Lowe's ..." and maybe "How We Support You" is more about benefits/support. But we have a Benefits section separate. So "About the role" could be the first two paragraphs: impact and how we support you? However "How We Support You" includes benefits info; but we already have Benefits section. Might be better to put the impact paragraph under About the role, and the "How We Support You" under Benefits (since it lists benefits). However "How We Support You" also mentions part-time/full-time and goals; but we can treat as part of Benefits? It mentions benefits beyond competitive pay and flexible schedules, then lists specific benefits. So we can put that under Benefits. Thus: - About the role: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." - Responsibilities: Combine "Your Day at Lowe's" description and "Key Responsibilities". We'll need to parse into prose and list. We have prose: "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." Then list of responsibilities: "Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" We need to split into list items. The text seems missing punctuation; we can infer items: - Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. - Assist customers with locating and handling merchandise - Down stock merchandise by looking for empty areas on shelves and replenishing supplies - Process orders and deliveries accurately so customers receive merchandise as expected and on time - Cross-functionally train in other areas of the store to help deliver the best customer service - Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) - Guide customers through shopping or checkout - Complete other duties as assigned We'll output as
  • ... etc. - Requirements: Minimum Qualifications list. - Qualifications: Preferred Qualifications list. - Benefits: The benefits described in "How We Support You" plus maybe the Track to the Trades etc. Also the encouragement for bilingual, military, veteran? That's more about recruitment; but could be part of Benefits? It's not a benefit per se. Might be better to keep under About the role? But we already used About the role for impact. Could add a separate section "About Lowe's" but not in allowed headings. Allowed headings are only those listed. So we need to fit content into those headings. We have About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put the "About Lowe’s" company description under About the role? That seems odd but maybe acceptable. However the instruction: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we can use those headings. It doesn't forbid other headings? It says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect us to use only those headings. So we must

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