Jobs · Customer Service · North Carolina

Full Time - Sales Associate - Outside Lawn & Garden - Day

Lowe's Companies, Inc. · Clinton, NC · 1 mo ago
Customer Service$83/hrFull-time
We need to produce HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. We need to preserve all substantive information. Let's parse the posting. Content: - Intro: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." - "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." - "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." - "Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" Note: The text seems to have missing spaces and punctuation; we need to preserve but maybe format as list items. - "Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information6 Months Experience using common retail technology, such as smart phones and tabletsReading, writing, and performing basic arithmetic (addition and subtraction)Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job dutiesMinimally lift 25lbs unassisted or over 25lbs with or without an accommodation" - "Preferred Qualifications 6 months of Retail and/or customer service experienceBi-lingual skillsCertification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" - "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." - "Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." - "Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." - "About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." - Then duplicate "About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." - "Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law." - "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." We need to remove EEO boilerplate, duplicated lines, application instructions (like "For information about our benefit programs and eligibility, please visit ..." maybe keep if it's substantive? The instruction says remove application instructions. The benefit link might be considered application instruction? It's about benefits info, not application. But we might keep benefit info as part of Benefits section. We need to decide sections. We have: - About the role: Could be the intro paragraph "Your Impact at Lowe's ..." plus maybe "How We Support You" (benefits). But we have separate Benefits section. - Responsibilities: "Your Day at Lowe's" and "Key Responsibilities". Also maybe list of departments. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications. - Skills: Could be derived from Preferred Qualifications? But we might not have explicit skills section; we could combine Preferred Qualifications as Skills? However we need to follow instruction: Use headings only if posting has real specific content. There's no explicit "Skills" heading; but we could treat Preferred Qualifications as Skills? The instruction says we can use Skills heading if there is content. The posting includes "Preferred Qualifications" which includes experience, bilingual skills, certification. That could be considered Skills. But we also have a Qualifications section (maybe for Minimum Qualifications). The instruction lists possible headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. We have content for: - About the role: The introductory paragraphs describing impact and how we support you (maybe part of About the role). Could also include "How We Support You" as part of About the role. - Responsibilities: Your Day at Lowe's + Key Responsibilities + departments list. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications (maybe treat as Qualifications). Or we could split: Requirements = Minimum Qualifications, Qualifications = Preferred Qualifications. - Skills: Not explicitly separate; but we could treat Preferred Qualifications as Skills. However we already used Qualifications for Preferred Qualifications. Might be redundant. Better to follow typical pattern: Requirements = Minimum Qualifications, Qualifications = Preferred Qualifications. Skills maybe not needed. - Benefits: The "How We Support You" paragraph lists benefits: health insurance, tuition assistance, 401(k) match, Employee Stock Purchase Program, 10% Associate Discount, Track to the Trades program. Also mention "For information about our benefit programs and eligibility, please visit ..." which we can keep as a link. - Pay: The posting mentions "competitive pay" but no specific rate. Also "Starting rate of pay may vary based on factors..." That's vague; we should not create Pay section if no specific pay info. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It says "competitive pay" but not specific. Is that enough? It says "competitive pay" is a statement but not a specific number. The instruction says never create Pay section unless posting actually states them. It might consider "competitive pay" as stating pay exists but not specific. I'd interpret that we should not create Pay section because no concrete pay figure or range. Similarly Schedule: mentions part-time or full-time? It says "Whether you need a part-time position or a place to plant yourself and grow". That implies flexible schedules but not specific. So we should not create Schedule section. - Benefits: we have concrete benefits listed, so we can create Benefits section. Now we need to remove duplicated lines: The About Lowe's appears twice with slightly different numbers (FORTUNE® 50 vs 100, FY2024 vs FY2025). We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep both? They are duplicated but with different numbers (maybe a mistake). We should keep both as they are both substantive? However they are largely same content with different numbers. The instruction: remove duplicated lines. If they are duplicated lines (identical), we remove duplicates. But these are not identical; they have different numbers. So we should keep both? Might be considered duplicated content (the same paragraph with minor changes). The instruction says remove duplicated lines, not necessarily near-duplicates. Safer to keep both? But that could be seen as redundant. However we must preserve ALL substantive information; removing one would lose some info (the FY2024 vs FY2025 sales figures, FORTUNE ranking). So we should keep both, maybe combine? But we cannot invent or summarize away detail. We could keep both as separate paragraphs. But we also have the "About Lowe’s" section after the responsibilities etc. It appears twice. We'll keep both. Now we need to format. We'll output HTML fragment with headings

for each section we include. We'll need to wrap paragraphs in

. Lists in

  • . We need to parse the responsibilities text into list items. Let's extract responsibilities: From "Your Day at Lowe's": - welcome customers to Lowe's and help them find the right products and services for their home improvement needs. - interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. - spend most of your time listening to customers, answering questions, and organizing merchandise. - daily responsibilities may vary by department. - Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live

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