Jobs · Customer Service · Virginia

Full Time - Sales Associate - Outside Lawn & Garden - Day

Lowe's Companies, Inc. · Mechanicsville, VA · 1 mo ago
Customer Service$15–$15.7/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The first paragraph: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Also "How We Support You" maybe part of About the role? But we have separate sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. "Your Impact at Lowe's" is about role. Also "How We Support You" maybe part of Benefits? Actually it's about support: benefits beyond competitive pay and flexible schedules, health insurance, tuition assistance, 401(k), employee stock purchase, associate discount, Track to the Trades. That's benefits. "Your Day at Lowe's" describes responsibilities. "Key Responsibilities" list bullet points. "Minimum Qualifications" and "Preferred Qualifications" are requirements/qualifications. "Travel Requirements" maybe schedule? Not exactly schedule but travel. "Working Conditions" maybe not needed. "About Lowe’s" is company overview, maybe not needed as section? Could be part of About the role? But we have About the role already; maybe we can include a brief about company in About the role? But we must not invent. The posting includes About Lowe’s twice (two versions). This is substantive info about company. Should we include? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that info somewhere. Where? Could be a section "About the Company" but not in allowed headings. Allowed headings are only those listed. We could put it under "About the role"? Might be okay but it's not exactly role. However we could treat "About the role" as including role description and company overview? Might be stretching. Alternatively we could create a section "About Lowe's" but not allowed. The instruction says: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, but we should use those headings. It says "include a section ONLY when the posting has real, specific content for it". So we must only use those headings if we have content. If we have content that doesn't fit those headings, maybe we should not create a heading for it; we could embed within existing sections as prose. Thus we can put company overview in "About the role" section as part of description. Now "Pay Range" is present: "$15.00 - $15.70 per hour". Also note "Starting rate of pay may vary based on factors...". That's pay info. So we need a Pay section. Schedule: Not explicitly given. There's mention of flexible schedules in "How We Support You". Also "Whether you need a part-time position or a place to plant yourself and grow". That implies flexible schedules but not explicit schedule details. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. For Schedule, we have no explicit schedule like "full-time", "part-time", "shifts". It mentions flexible schedules but not specific. Might be considered not enough to create a Schedule section. Safer to omit Schedule section. Benefits: We have many benefits listed: health insurance options, tuition assistance, 401(k) match, employee stock purchase, 10% associate discount, Track to the Trades, plus later list of benefits: health, dental, vision, life and disability, paid time off, flexible spending, 401(k) match, employee assistance, education support, business travel accident, maternity/parental leave, adoption assistance, associate discount, other discretionary benefits. So we have benefits content. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Skills?, Benefits, Pay. Skills maybe not explicitly listed; we have "Preferred Qualifications" includes bilingual skills, certification. Could treat as Skills section? But we have Qualifications already. The instruction allows Skills section; we could put skills there if we have content. We have "Preferred Qualifications" includes bilingual skills, certification. Could be skills. But we also have Minimum Qualifications (experience, computer, retail tech, reading/writing/arithmetic, physical). Those are requirements/qualifications. We need to decide mapping: - Requirements: maybe Minimum Qualifications. - Qualifications: maybe Preferred Qualifications? Or we could combine. But we have both Requirements and Qualifications headings allowed. We'll use Requirements for Minimum Qualifications, Qualifications for Preferred Qualifications. Skills: maybe we can extract from responsibilities: customer service skills, communication, etc. But not explicit list. Might be thin. Better to omit Skills section if not substantive. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Now we need to format with

headings, then content:

for prose,

  • for lists. We must not include boilerplate like EEO, cookie, navigation, legal, duplicated lines, application instructions. Also remove duplicated "About Lowe’s" repeated? We'll include once. We must preserve all substantive info: ensure we don't lose any details. Let's extract substantive content: About the role: - "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." - "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." But note that the "How We Support You" paragraph is actually benefits; we might move that to Benefits section. However it's also part of support. We'll keep benefits there. Thus About the role could just be the first paragraph about impact. We'll keep that. Responsibilities: - "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." - Then "Key Responsibilities" list: * Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. * Assist customers with locating and handling merchandise * Down stock merchandise by looking for empty areas on shelves and replenishing supplies * Process orders and deliveries accurately so customers receive merchandise as expected and on time * Cross-functionally train in other areas of the store to help deliver the best customer service * Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) * Guide customers through shopping or checkout * Complete other duties as assigned We need to preserve the list items exactly as given, but we can format as
    • . Note there is a line break missing after some items; we will treat each bullet. Requirements (Minimum Qualifications): - "6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information" - "6 Months Experience using common retail technology, such as smart phones and tablets" - "Reading, writing, and performing basic arithmetic (addition and subtraction)" - "Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties" - "Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation" We should keep as list. Qualifications (Preferred Qualifications): - "6 months of Retail and/or customer service experience" - "Bi-lingual skills" - "Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" Also there is a line: "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." This is more of a statement encouraging certain applicants; could be part of Qualifications or maybe a note. It's substantive; we should preserve. Where to put? Could be part of Qualifications as a note. We'll add as a

      after the list. Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." This is travel info; we could put under Responsibilities? Or maybe under a separate section but we don't have Travel heading. Could incorporate into Responsibilities as a note. But maybe better to add a short paragraph under Responsibilities. Working Conditions: environmental factors etc. Could be omitted? It's substantive but not fitting headings. Could add as a note under Responsibilities or maybe under About the role? Might be okay to add as a paragraph under Responsibilities. Pay: "Pay Range: $15.00 - $15.70 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." Also repeated later. We'll keep once. Benefits: Need to compile all benefits mentioned. From "How We Support You": multiple top-tier health insurance options, tuition assistance program, company-matching 401(k), optional Employee Stock Purchase Program, 10% Associate Discount, Track to the Trades program. Later list: Health, Dental and Vision insurance, Life and Disability insurance, Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time, Flexible spending and health savings accounts, 401(k) Retirement account with company match, Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs, Education support programs, including tuition assistance and trade skills scholarships, Business Travel Accident insurance, Maternity and Parental leave, Adoption assistance, Lowe's Associate Discount and broad discount platform, Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards. We should combine and avoid duplication. We'll produce a concise list but preserve all items. We'll not invent. We'll list each distinct benefit: - Health insurance (multiple top-tier options) - Dental insurance - Vision insurance - Life and Disability insurance - Paid time off (vacation, holidays, sick, volunteer time

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