Jobs · Customer Service · Florida

Full Time - Sales Associate - Outside Lawn & Garden - Day

Lowe's Companies, Inc. · Gainesville, FL · 1 mo ago
Customer Service$83/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, navigation, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." That's about the role. Could be "About the role" section. - "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's benefits. Could be Benefits section. - "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." That's responsibilities / day-to-day. - Then "Key Responsibilities" list bullet points: Welcome customers..., Assist..., Down stock..., Process orders..., Cross-functionally train..., Prepare merchandise..., Guide customers..., Complete other duties... That's responsibilities. - Minimum Qualifications list: 6 Months Experience using a computer..., 6 Months Experience using common retail technology..., Reading, writing, and performing basic arithmetic..., Able to perform duties..., Minimally lift 25lbs... - Preferred Qualifications: 6 months of Retail and/or customer service experience, Bi-lingual skills, Certification in trade related to department... - Then "Lowe's commitment to growth and teamwork extends to the community as well..." That's maybe about company but could be omitted? It's not a required section but could be part of About the role? Might be considered boilerplate? It's not EEO but still generic. Might keep as part of About the role? But we need to avoid duplication. The posting repeats "About Lowe’s" twice with slightly different numbers (FORTUNE® 50 vs 100, sales numbers). That's duplicated. We need to preserve substantive info but not duplicate. We need to decide what to keep: The company overview is substantive but appears twice with slight variations. We should keep one version, maybe the later one (more updated). But we need to avoid duplication. We can include a section "About Lowe's" maybe not in the list of allowed headings? The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "About Lowe's" is not in list, but we could incorporate into About the role? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples but we should use those headings for sections. It doesn't forbid other headings, but likely they expect only those. Safer to stick to those headings. So we can put company overview under About the role maybe. - Then there is duplicated "About Lowe’s" again; we should keep only one. - Then EEO statement: remove. - Then "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's pay info but vague. It says may vary; not specific. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does not give a specific pay rate or range; just says may vary. That's filler. So we should NOT create a Pay section. - Schedule: Not mentioned specifically; there is mention of part-time or full-time? The "How We Support You" mentions flexible schedules but not specific. That's vague. So we should not create Schedule section. - Benefits: we have specific benefits listed: health insurance, tuition assistance, 401(k) match, ESPP, 10% discount, Track to the Trades. That's substantive. So we include Benefits section. - Skills: Not explicitly listed; maybe we can infer from qualifications but not explicit. Better not to create Skills section unless there is explicit skills list. There's "Preferred Qualifications" includes bi-lingual skills, certification. Could be considered Skills. But we have Qualifications section already. We could put skills under Qualifications. The instruction: Use sections as needed; we can have Qualifications and maybe Skills separate if there is explicit skills list. There's not a separate skills list. So we can omit Skills. - Requirements: Could be Minimum Qualifications. We'll use Requirements section for minimum qualifications. - Qualifications: Could be Preferred Qualifications. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits. Check if any other: maybe "Travel Requirements" but that's minimal; not needed. Now we need to format with

headings,
  • for lists,

    for prose. We must preserve all substantive information; not invent or summarize away detail. Let's extract prose for About the role: combine the impact statement and maybe company overview. Impact statement: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Company overview: we need to pick one version; maybe combine both but avoid duplication. Let's take the later version (FORTUNE® 100, FY2025 sales $86B, 300k associates, 1,700 stores, 530 branches, 130 distribution centers). That's more up-to-date. We'll include that. Thus About the role paragraph(s) could be two paragraphs: first impact, second company overview. Now Responsibilities: combine "Your Day at Lowe's" prose and the Key Responsibilities list. We need to keep the prose about day and departments list. Then list of responsibilities. We must not duplicate sentences. Let's extract: Your Day at Lowe's prose: "As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." Key Responsibilities list: - Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. - Assist customers with locating and handling merchandise - Down stock merchandise by looking for empty areas on shelves and replenishing supplies - Process orders and deliveries accurately so customers receive merchandise as expected and on time - Cross-functionally train in other areas of the store to help deliver the best customer service - Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) - Guide customers through shopping or checkout - Complete other duties as assigned Note there is some overlap: first bullet similar to welcome customers etc. We'll keep both but maybe deduplicate? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines: we should remove duplicated lines. The welcome customers line appears both in prose and list. We should keep only one instance. Let's keep the list version (more detailed) and remove the prose duplicate. However the prose also includes other details like interacting throughout day, occasionally load merchandise, etc. Those are not in list. So we keep prose unique parts and list. Thus Responsibilities section: a paragraph with the unique prose (excluding the duplicate welcome line). Then a

      with the list items (maybe we can keep the list as is, but we need to ensure we didn't duplicate the welcome line). We'll remove the welcome line from list? Actually the list includes "Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service." That's not exactly same as prose line but similar. The prose line: "As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs." That's different. So not duplicate. The duplicate is only the phrase "Welcome customers to Lowe's, answer questions," appears in both but with different continuation. Might be considered duplicate? Safer to keep both as they are not identical. The instruction: remove duplicated lines. If lines are exactly same, remove. They are not exactly same. So we can keep both. Now Requirements: Minimum Qualifications list. We need to keep each item as
    • . The items: - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Reading, writing, and performing basic arithmetic (addition and subtraction) - Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties - Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation We should keep as is. Qualifications: Preferred Qualifications list: - 6 months of Retail and/or customer service experience - Bi-lingual skills - Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Now Benefits: list from How We Support You: - multiple top-tier health insurance options - Lowe's tuition assistance program - company-matching 401(k) - optional Employee Stock Purchase Program - 10% Associate Discount - Track to the Trades program (learn new trade skills) Also mention "access to many benefits beyond competitive pay and flexible schedules" but that's vague; we can include as prose maybe. We also have "For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's a link; we should keep? It's a reference; it's substantive? Might be considered boilerplate? It's a link for more info; could be kept but not required. The instruction: remove application instructions; this is not application instruction but a link for benefit info. Might keep as prose. We'll include a paragraph: "

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