Jobs · Customer Service · North Carolina

Full Time - Sales Associate - Millwork - Day

Lowe's Companies, Inc. · Matthews, NC · 3 wk ago
Customer Service$83/hrFull-time
We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include boilerplate like EEO, navigation, etc. Must preserve all substantive info. We need to parse the posting. Content: - Opening paragraph: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." - "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." - "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." - "Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" Note: The text seems to have missing spaces after periods. We'll need to parse into list items. - "Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information6 Months Experience using common retail technology, such as smart phones and tabletsReading, writing, and performing basic arithmetic (addition and subtraction)Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job dutiesMinimally lift 25lbs unassisted or over 25lbs with or without an accommodation" - "Preferred Qualifications 6 months of Retail and/or customer service experienceBi-lingual skillsCertification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" - "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." - "Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." - "Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." - "About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." - Then duplicate "About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." - "Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." We need to remove boilerplate: EEO statement, duplicate about Lowe's maybe keep one? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove the EEO paragraph. Also remove duplicate about Lowe's? There are two about Lowe's paragraphs with slightly different numbers (Fortune 50 vs Fortune 100, FY2024 vs FY2025). Both are substantive? They are about company info. Might be considered duplicated? They are not identical but similar. The instruction says remove duplicated lines. Not necessarily duplicate paragraphs, but we could keep one? However they contain different fiscal year numbers; maybe both are considered boilerplate? Usually "About Lowe's" is standard boilerplate but could be considered substantive? The instruction says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't explicitly say to remove "About the company" unless it's boilerplate. However they say "Prefer a few substantive sections over many thin ones." The About Lowe's may be considered not essential to the job posting; but they didn't say to remove it. However they said "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." They didn't say to remove About Lowe's. But they said "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The About Lowe's is not EEO or legal; it's company overview. Might be okay to keep. However we have two similar paragraphs; we could combine into one paragraph with the latest info? But we must preserve ALL substantive information; do NOT invent or summarize away detail. If we combine, we might lose some detail (like FY2024 vs FY2025 sales numbers). Both are substantive; we could keep both as separate paragraphs. That's not duplicated lines exactly; they differ. So we keep both. Now we need to decide which sections to output. We have content for: - About the role: The opening paragraph about impact and how we support you? Actually "Your Impact at Lowe's" and "How We Support You" could be considered "About the role". Could combine into a section "About the role". We'll put that prose. - Responsibilities: "Your Day at Lowe's" and "Key Responsibilities". Combine into responsibilities. - Requirements: Minimum Qualifications. - Qualifications: Preferred Qualifications. - Skills: maybe we can include bilingual skills etc under Skills? But we already have Preferred Qualifications includes bilingual skills and certification. Could treat Skills as separate if there is explicit skills list. Not present. Could omit Skills section if no specific content. - Benefits: The "How We Support You" paragraph includes benefits: health insurance, tuition assistance, 401(k), stock purchase, 10% discount, Track to the Trades. Also mention "competitive pay and flexible schedules". Also there is a link for benefits. So we can create Benefits section. - Pay: The posting mentions "competitive pay" but no specific numbers. Also "Starting rate of pay may vary based on factors..." That's in EEO boilerplate? Actually that sentence appears after EEO: "Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's about pay but it's vague. The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It says "never create Pay/Schedule/Benefits sections unless the posting actually states them." Does "competitive pay" count as stating them? It's a statement but not specific. The instruction also says: "never emit a heading followed by filler/placeholder text (e.g., 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". So if we create a Pay section with just "competitive pay" or "Starting rate of pay may vary..." that is placeholder/vague. So we should NOT create a Pay section. - Schedule: The posting mentions "flexible schedules" in How We Support You. Also "Whether you need a part-time position or a place to plant yourself and grow". That's about schedule flexibility but not specific. So we should not create Schedule section. Thus sections: About the role, Responsibilities, Requirements (Minimum Qualifications), Qualifications (Preferred Qualifications), Benefits. We might also include Working Conditions? Not in the list of allowed headings; but we could treat as part of Responsibilities? Not exactly. The allowed headings are limited to those listed. So we cannot add extra headings like Working Conditions. We could incorporate working conditions into Responsibilities? Might be a stretch. Better to omit if not fitting allowed headings. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should only use those headings. So we should not add other headings. So we will omit Working Conditions, Travel Requirements, etc. However we must preserve ALL substantive information; we cannot drop substantive info. If we omit those sections, we lose that info. But maybe we can fold that info into existing allowed sections? For example, Travel Requirements could be folded into Responsibilities? Not really. Working Conditions could be folded into Responsibilities? Possibly as part of job description. The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." So we cannot

Similar jobs