Jobs · Customer Service · Virginia

Full Time - Sales Associate - Millwork - Day

Lowe's Companies, Inc. · Chesapeake, VA · 1 mo ago
Customer Service$15–$16.2/hrFull-time
We need to output only HTML fragment, no html/body tags, no markdown fences. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the posting. Let's extract sections: - About the role: The first paragraph: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." Also "How We Support You" maybe part of about role? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content. We have content about: "How We Support You" (benefits, etc). Could be Benefits section. Also "Your Day at Lowe's" (responsibilities). Then "Key Responsibilities" list. Then "Minimum Qualifications" and "Preferred Qualifications". Then "Travel Requirements", "Working Conditions". Then "About Lowe’s" (company info). Then "Pay Range". Then "Associate Benefits". Then repeated "About Lowe’s". Then EEO boilerplate (remove). Also "Starting rate of pay may vary..." repeated. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the EEO paragraph, duplicate "About Lowe’s" maybe keep one? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Remove duplicated lines. So we need to keep unique substantive info. There's two "About Lowe’s" sections with slightly different numbers (FY2024 vs FY2025). Both are substantive but duplicated? They are similar but with different numbers; they are not exact duplicates. Might need to keep both? However they are repetitive; but they contain different fiscal year numbers. Could combine? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep both pieces of info, but we could merge them into one About Lowe’s section that includes both sets of numbers? That would be summarizing? Might be okay to combine as it's not inventing, just merging. But safer to keep both as separate paragraphs within same section. We also have "Pay Range: $15.00 - $16.20 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." That's pay info. We have "Associate Benefits" section with list of benefits. We have "Your Day at Lowe's" describing responsibilities. We have "Key Responsibilities" bullet list. We have "Minimum Qualifications" and "Preferred Qualifications". Those could go under Requirements and Qualifications sections. The instruction: Use headings like Requirements, Qualifications, Skills. We need to map. We have "Travel Requirements" and "Working Conditions". Those could be part of Requirements? Or maybe separate sections like "Schedule"? Not present. There's no explicit schedule info. So we should not create Schedule section unless posting actually states them. There's no schedule specifics. So omit Schedule. We have "Benefits" section: we have "How We Support You" and "Associate Benefits". Combine into Benefits. We have "Skills": maybe from Preferred Qualifications (bi-lingual skills, certification). Could be Skills section. We need to avoid headings with filler/placeholder text. Ensure each heading has substantive content. Let's plan sections: - About the role: combine the initial impact statement and maybe "How We Support You"? Actually "How We Support You" is about benefits, but could be part of Benefits. We'll keep About the role as the introductory paragraph(s) about role impact and maybe "How We Support You" is more about support/benefits. But we already have Benefits section. So About the role: first paragraph(s) before "How We Support You". That is: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." That's it. - Responsibilities: combine "Your Day at Lowe's" paragraph and "Key Responsibilities" list. Also maybe "While you will spend most of your time..." etc. So we will have a

Responsibilities

then a

for the day description, then a

  • for key responsibilities. - Requirements: Minimum Qualifications list. Could be under Requirements. Also Travel Requirements and Working Conditions maybe also under Requirements? But they are not exactly qualifications; they are job conditions. Could be separate sections but we only have headings list; we could put them under Requirements as well. However we have also Qualifications heading for Preferred Qualifications. So we can have Requirements (minimum) and Qualifications (preferred). Also Skills maybe separate. But we have also "Travel Requirements" and "Working Conditions". Could be part of Requirements (since they are requirements about travel/conditions). We'll include them under Requirements as additional paragraphs. - Qualifications: Preferred Qualifications list. - Skills: maybe from Preferred Qualifications: bi-lingual skills, certification in trade related to department. Could be Skills. But we already have Qualifications for preferred; maybe Skills separate for bi-lingual and certification. However we can combine Preferred Qualifications into Qualifications and not have Skills. But we need to decide based on instruction: Use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It's a suggestion; we can include only those with real content. So we can have Requirements (minimum), Qualifications (preferred), Skills (maybe bi-lingual and certification). But we could also treat bi-lingual and certification as part of Qualifications. To avoid thin sections, better to have fewer sections. Let's combine Preferred Qualifications into Qualifications and not create Skills unless there is distinct skill content not covered. There is also "6 Months Experience using a computer..." etc which is minimum qualifications. So we can have Requirements (minimum) and Qualifications (preferred). That covers. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Check if we have any content for Schedule: none, so omit. Now we need to extract and format content, removing boilerplate, duplication. Let's gather each piece. About the role: Original: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." We could keep as a single paragraph. Responsibilities: First paragraph: "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." Then Key Responsibilities list: - Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. - Assist customers with locating and handling merchandise - Down stock merchandise by looking for empty areas on shelves and replenishing supplies - Process orders and deliveries accurately so customers receive merchandise as expected and on time - Cross-functionally train in other areas of the store to help deliver the best customer service - Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds) - Guide customers through shopping or checkout - Complete other duties as assigned Note: The original had some missing punctuation and line breaks; we need to preserve substance. We'll format each as
  • . We should also maybe include the department list as part of responsibilities paragraph; it's already there. Now Requirements: Minimum Qualifications list: - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Reading, writing, and performing basic arithmetic (addition and subtraction) - Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties - Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation Also Travel Requirements: "This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." Working Conditions: "Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." We could combine Travel Requirements and Working Conditions under Requirements as additional paragraphs. Now Qualifications (Preferred): - 6 months of Retail and/or customer service experience - Bi-lingual skills - Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) Also note: "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." This is a statement encouraging certain talent; could be part of Qualifications or maybe a separate note. It's substantive; we could include as a paragraph under Qualifications or maybe under About the role? It's about encouraging bilingual, military, veteran talent. Could be part of Qualifications (preferred). We'll include as a paragraph. Now Benefits: We have "How We Support You" paragraph: "Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." Then "Associate Benefits" section with list: - Health, Dental and Vision insurance - Life and Disability insurance - Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time - Flexible spending and health savings accounts - 401(k) Retirement account with company match - Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs - Education support programs, including tuition assistance and trade skills scholarships - Business Travel Accident insurance - M

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