Full Time Retail Senior Client Advisor

About the role

The Senior Client Advisor is responsible for achieving all objectives set forth by the company with a focus on client development and client sales. They will set the example in areas of customer service excellence, adherence to visual merchandising standards, and operational standards. In the absence of Store Management, the Senior Client Advisor oversees all aspects of the store and staff when the most senior presence in the store.

Responsibilities

• Achieve daily, monthly, and annual sales targets and key performance indicators.
• Establish relationships with clients and manage communication consistent with James Perse.
• Set the example for exceptional customer service, client experience, and store standards.
• Maintain the selling floor, merchandise, visuals, and store standards.
• Maintain and grow existing clients and reach new prospects through networking and outreach.
• Support operational tasks and projects.
• Open and close the store and conduct all opening and closing procedures.
• Leverage local market knowledge of clientele base and brand competitors.
• Participate in special events and projects as needed (e.g., Sample Sale, Physical Inventory).
• Adhere to all store and company procedures while maintaining operational and client experience excellence.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED required; College Degree preferred.
• Prior experience in a retail/boutique store dealing with high-end goods and clientele-oriented sales.
• Ideally has a cultivated and established clientele following.
• Experience working in retail environment(s) with 7-day-a-week operation, requiring open scheduling availability based on business needs.

Skills

• Outgoing, energetic, and professional demeanor, embodying the James Perse brand lifestyle.
• Strong interpersonal and communication skills, both verbal and written.
• Strong independent work ethic, excellent time management skills, and high level of integrity.
• Composure: Ability to handle customer interactions and potential issues courteously and professionally.

Benefits

• Health, dental, and vision insurance.
• Life insurance, short-term and long-term disability insurance.
• Flexible spending accounts.
• Employee assistance program.
• Paid vacation and paid sick time.
• Retirement savings plan with company match.
• Generous employee discount.