Full Time Retail Display Installer- Technology

About the role

The Field Service Representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the Shared Services Field Management team. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.

Responsibilities

• Participate and occasionally lead activities within the shared services - local/area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets
• Respond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact)
• Complete 30 hours of field work on average per week within a 12 month period
• Responsible for keeping their availability updated and accurate
• Fully complete all assigned jobs on or before scheduled end dates
• Lead, install, and build displays, end caps, fixturing
• Maintain and update displays according to planograms/client requests
• Conduct break-fix repairs to ensure displays and fixtures are fully functional
• Lead early projects, overnight and early morning installations, and installations involving a team of 2+
• Provide solution feedback
• Manage virtual software teams and ensure successful execution of related tasks and timelines
• Work independently and lead teams in a fast-paced environment
• Participate and complete a variety of training and certification programs
• Accurately track, manage, record, and communicate activity via designated systems/workflows
• Available for weekend, holiday, and early morning assignments as needed
• Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarity
• Contribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completed
• Follow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
• Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines
• Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholders
• Act as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors
• Travel to all assigned locations within the market and region as required for projects and programs
• Support local market and regional teams in executing all projects assigned to the shared services division
• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• Look for opportunities to address and course-correct behaviors while being open to feedback

Qualifications

• Age / Eligibility: Must be 18 years or older (due to insurance requirements)
• Availability: Flexible availability Monday through Friday, Weekend and holiday availability as needed, Early morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period
• Physical Abilities: Climb a ladder up to 10 feet in height, Safely lift and carry up to 60lbs, Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
• Adaptability: Ability to adjust to the ever-changing variety of tasks and work environments
• Communication Skills: Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as needed
• Technology: Must own an Android or Apple mobile device to upload photos and data, Must be able to successfully navigate various communication platforms and applications independently
• Training: Must complete all training assignments and tasks within a designated time frame
• Leadership & Communication: Superior leadership skills and strong professional communication and presentation skills, Capable of making sound decisions, showing good judgment and problem-solving effectively, Capable of working autonomously with excellent time management and reporting skills, Identifying, addressing, and communicating challenges related to shared services field operations, offering solutions and process improvements when necessary

Skills

• Installation and Merchandising experience
• Proficiency in assorted hand/power tool usage
• Ability to follow planogram (POG), directives, and secondary communication

Benefits

• Hourly pay starting at $20.00 per hour, based on experience and location
• Next-day pay on-demand with DailyPay
• Eligible for medical/dental/vision benefits
• $30 per month in technology reimbursement
• Paid time off
• Paid mileage and drive time
• Paid time off
• Flexible scheduling
• Variety of job tasks
• Career pathing and growth opportunities

Pay

• Hourly pay starting at $20.00 per hour, based on experience and location

Schedule

• Flexible availability Monday through Friday, Weekend and holiday availability as needed, Early morning and late-night availability as needed. This role involves leading, coaching, and executing multiple job functions as agreed upon