Full-Time Remote Insurance Representative

Career paths start at $17.75/hr and are bonus eligible.

About the role

Our Insurance Specialists go through a paid training program to obtain state licensing and become a Licensed Insurance Sales Agent. Once licensed, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building, you will provide an exceptional customer experience.

You must live in Texas to be eligible for this position.

Responsibilities

• Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
• Educate customers on our insurance products and services while identifying opportunities to sell additional products.
• Read all disclosures verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
• Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
• Engage in conversations with people from all walks of life; every caller is unique, so providing and customizing assistance according to the policyholder’s needs is crucial.

Schedule

After a 40-hour per week full-time training, we offer two full-time options:

• Typical 40-hour per week schedule.
• A base of 30 hours with weekly hours ranging from 30 to 39 based on operational requirements.

Work schedules are typically finalized and communicated one month in advance. Available to work assigned shifts after full-time paid training, including weekends and some holidays, between 7:30am - 12:30am EST.

Benefits

• Remote Work: This position is 100% remote. We will send you the equipment needed for this role.
• Full-time hours: 30 to 40-hour weekly schedule based on your base assignment and business needs.
• Job Stability: We’ve been in business since 1936.
• Paid Time Off: Because rest isn’t a reward – it's necessary for your wellbeing.
• Sick Time: Sick time accrues based on hours worked, policy, and applicable law.
• Medical, Dental, and Vision Insurance: We will help cover the cost of your premium.
• Tuition Reimbursement: Your goals are important and we’ll help you achieve them.
• Referral Program: We have one of the most lucrative referral programs around.
• Career Growth: Most of our senior leadership started as agents. We promote from within.
• Annual Performance Reviews: We reward your good work with more money.

Requirements

• At least six months working in a service or sales environment.
• Ability to work in a fast-paced environment and multitask using effective time management.
• Computer skills using multiple screens and applications at the same time.
• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally.
• Navigate multiple systems and maintain a positive attitude under pressure; quick-thinking problem solver; self-motivated with a strong work ethic.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Able to attend 100% of the paid training period.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Skills

• Ability to multitask and manage time effectively.
• Strong communication and active listening skills.
• Sales and customer service expertise.
• Proficiency with computers and multiple applications.
• Problem-solving and quick thinking under pressure.

Work Environment

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite, or cellular).
• 25Mbps Download / 10Mbps Upload.
• Ping Rate – Less than 100 ms.
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours.