Full Time Pharmacy Delivery Call Center Clerk

Description

Under general supervision and according to established policies and procedures, operates a computerized cash register to record department items sold. Reconciles cash and register documentation at the end of the day. Performs other department duties as assigned. Demonstrates excellent customer service skills.

Qualifications

• High School diploma or GED
• Three to six months of previous related experience

Skills and Abilities

• Strong interpersonal skills to effectively greet, interact, and communicate with customers, patients, and colleagues
• Ability to read, write, and understand instructions
• Ability to communicate clearly with customers
• Ability to perform non-complex arithmetic and calculations, including receiving cash and providing change
• Ability to concentrate and pay close attention to detail to ensure accuracy
• Ability to perform and prioritize multiple tasks while coping with frequent interruptions
• Ability to stand for up to 80% of work time
• Professional demeanor that commands respect and reflects high competency
• Familiarity with standard desktop and Windows-based computer systems, including email, e-learning, and intranet navigation
• Ability to use other software required to perform essential functions

Physical/Mental Requirements

• Ability to lift up to 35 pounds without assistance; assistive devices required for lifting greater than 35 pounds

Responsibilities

• Greets customers, patients, and colleagues courteously
• Demonstrates excellent customer service to provide a remarkable experience
• Organizes the cashier area by procuring currency bags and preparing the cash register and credit card machines
• Accurately operates a computerized cash register to compute charges and assign appropriate cost exceptions (e.g., employee/customer discounts)
• Identifies items and matches them to the appropriate department key
• Receives and processes cash, checks, credit cards, etc.
• Verifies register tapes and posts necessary adjustments at the end of each shift
• Assists with balancing cash drawers
• Complies with Health System and Department policies, procedures, and regulations for handling currency, checks, and charges
• Ensures the cash drawer has the appropriate level of cash and obtains additional change as needed
• Maintains food product inventory, including ordering from approved vendors and monitoring inventory levels
• Attends required meetings
• Trains new staff on pharmacy clerk responsibilities
• Participates in the annual inventory process and other inventories as needed
• Utilizes downtime to assist with department operations
• Maintains good rapport and cooperative relationships
• Approaches conflict constructively and helps identify problems and solutions
• Maintains confidentiality of patient, physician, colleague, and visitor information
• Discusses sensitive information only among appropriate personnel in private settings
• Adheres to the Code of Conduct, Service Excellence Standards, and Trinity Health’s Mission, Vision, and Values
• Performs job duties safely and reports hazards or unsafe practices immediately to management

Benefits

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.