Full-Time Outbound Sales Representative (Urgently Hiring)

About the Role

MCI is a rapidly growing tech-enabled business services company with a strong call center presence across multiple countries. We specialize in Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions, serving industries such as healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers utilize both on-site and remote agents, leveraging advanced technologies to enhance customer experiences, drive scalability, and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning opportunities, and contribute to the success of a globally expanding organization.

Responsibilities

• Make outbound calls to prospective customers.
• Present products and services confidently and professionally.
• Identify customer needs and recommend appropriate solutions.
• Build rapport and maintain positive customer relationships.
• Meet or exceed individual sales goals and performance metrics.
• Accurately document customer interactions.
• Follow all sales scripts, compliance guidelines, and company policies.
• Collaborate with team members to achieve overall sales objectives.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent verbal communication skills.
• Strong persuasive and negotiation abilities.
• Comfortable making a high volume of outbound calls.
• Basic computer skills.
• Self-motivated with a goal-oriented mindset.
• Ability to work a full-time schedule.

Preferred Qualifications

• Previous outbound sales experience.
• Call center sales experience.
• Experience meeting sales quotas.
• CRM software experience.
• Upselling or cross-selling experience.
• Bilingual or multilingual skills.

Conditions of Employment

• Must be authorized to work in the United States.
• Subject to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening (does not apply in Canada).

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI, we embrace differences and believe diversity is a benefit to our employees, company, customers, and community. All aspects of employment are based solely on merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.