Full-Time Member Consultant - Float

Job Summary

This position builds and maintains strong member relationships by providing prompt, reliable, and courteous service when assisting members with deposit-related and consumer-lending products by identifying member needs.

Essential Functions

• Actively listen and respond to employee and member inquiries, suggestions, requests, and concerns while providing exceptional service.
• Originate, evaluate, authorize approval, process, and disburse consumer loans within authority.
• Provide in lobby and consumer lending assistance by processing loans and working with members.
• Evaluate and decision in lobby account openings including mortgage accounts, balancing service to the member and risk to the credit union.
• Evaluate and decision the closings of accounts or decisioning the reopening of a closed account, balancing service to the member and risk to the credit union.
• Complete and process documentation for IRA deposits, withdrawals, rollovers, and transfers on behalf of the member.
• Analyze and decision waiving of penalties and fees.
• Perform other member service duties including but not limited to: redeeming savings bonds, researching member inquiries, performing notaries, etc.
• Process and print new and replacement cards.
• Counsel members on account management and provide guidance, information and tools as needed i.e. account balancing, spending management, improving credit, etc.
• Have a good working knowledge of our products and services and the benefits they provide to members.
• Offer products and services to members explaining how the recommendation will benefit them.
• Manage and complete actions needed for fraud/identity theft/disputes related to cards, checks, ACH and account takeover. Complete documentation, working with member to determine extent of situation and action steps to take to correct/minimize loss and risk to both the member and the credit union.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Complete outbound calling initiatives to increase product and service usage and build stronger relationships with members.
• Rotate between assisting credit union members from the teller line and member consultants desks as directed by manager.
• Assist members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
• Aid members with questions regarding their mortgage, credit cards