Jobs · Customer Service · Minnesota

Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc. · Coon Rapids, MN · 1 mo ago
Customer Service$15.5–$16.75/hrFull-time
We need to output HTML fragment with sections: Responsibilities, Required Qualifications, Preferred Qualifications, Benefits, Pay (if present), maybe About Lowe's? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. So we need to include sections for which we have content. We have: - Key Responsibilities: a long list. So we need a

Responsibilities

and then
  • items for each bullet. - Required Qualifications: list of items: "6 Months Experience using a computer...", etc. So

    Required Qualifications

    with
      . - Preferred Qualifications: list: "High school diploma or GED", etc. So

      Preferred Qualifications

      . - Benefits: there is a paragraph about benefits and a list of benefits. So

      Benefits

      with
        maybe. - Pay: there is "Pay Range: $15.50 - $16.75 per hour Starting rate of pay may vary..." So we need a Pay section. According to instruction: include Pay section only if posting actually states them. Yes it does. So

        Pay

        with

        containing that sentence. - About Lowe's: there is a paragraph about Lowe's company. Should we include an "About the role" or "About Lowe's"? The instruction says use headings like About the role, Responsibilities, etc. There's a section "About Lowe’s". That is company overview. Could be considered "About the role"? But we have no explicit "About the role". However we could include a section "About Lowe's" as maybe "About the company". The instruction says we can use headings like About the role, Responsibilities, etc. It doesn't forbid other headings? It says use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are examples; we could also use other headings if appropriate? Probably better to stick to those examples. The "About Lowe’s" could be considered "About the role"? Not exactly. But we could omit it if it's not required. However the instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include that info somewhere. If we don't create a heading for it, we could put it in a

        without a heading? But they said use

        for section headings; they didn't say we cannot have

        without heading. So we could include a

        about Lowe's after the other sections without a heading. However they said "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we could add a heading like "About Lowe's" but that's not in the examples. Might be okay but safer to follow examples: maybe we treat it as "About the role"? Not accurate. Could we treat it as "About Lowe's" as a heading? The instruction didn't forbid other headings, just gave examples. I'd include a heading "About Lowe's" as

        About Lowe's

        with

        . That seems reasonable. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is an EEO statement: "Lowe’s is an equal opportunity employer..." That's boilerplate; we should remove it. Also duplicated Pay Range line appears twice; we should include only once. We need to preserve all substantive information: responsibilities, qualifications, benefits, pay, about Lowe's. We need to format responsibilities as list items. The responsibilities text is a paragraph with many sentences separated by spaces. We need to split into logical bullet points. The original text: "Key Responsibilities Customer ServiceProvides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programsAssists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questionsSupports checkout, fulfillment, and customer assistance needs throughout the storePulls, stages, and prepares customer and contractor orders accurately and efficientlyUse power equipment and store technology safely and effectively to move, stage, and load merchandiseMaintains in-stock conditions by down stocking and replenishing merchandise as neededSupports large order fulfillment while maintaining product quality and accuracyCollect carts and help maintain clean, organized, and safe work areas inside the store and parking lotIdentifies and reports safety hazards, theft, and security concerns to management and/or Asset ProtectionOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed. Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devicesPerforms additional duties as assignedThe following are additional responsibilities for the Loader role specific to Pro. Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completionProactively engage Pro customers while assisting with loading, staging, and order fulfillmentRemains visible and available to support customers in the Pro loading area, including under the Pro canopyResponds quickly to customer loading requests and helps ensure efficient service for large or complex ordersBuilds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offeringsEnsures Pro Standards are maintained in parking lot and under Pro canopy. Completes required power equipment and spotter training to support safe and efficient loading practicesLoads customer vehicles using proper techniques based on order size, weight, and fulfillment needsEnsure orders are loaded accurately while maintaining product quality and safety standardsThe following are additional responsibilities for the Loader role specific to the Garden Center. Assists customers and associates with loading products and completing orders in the Garden CenterRemains visible and available to support customer needs throughout the Garden Center loading areaCompletes required power equipment and spotter training to support safe and efficient loading practicesLoads customer vehicles using proper techniques based on order size, weight, and fulfillment needsSupports the completion of large, high-quality orders while maintaining product accuracy and safetyPartners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup" We need to break into bullet points. Could create bullet per sentence or logical chunk. We'll produce a list with each distinct responsibility. Let's extract bullet points: - Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs - Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions - Supports checkout, fulfillment, and customer assistance needs throughout the store - Pulls, stages, and prepares customer and contractor orders accurately and efficiently - Uses power equipment and store technology safely and effectively to move, stage, and load merchandise - Maintains in-stock conditions by down stocking and replenishing merchandise as needed - Supports large order fulfillment while maintaining product quality and accuracy - Collects carts and helps maintain clean, organized, and safe work areas inside the store and parking lot - Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection - Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) - Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed - Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices - Performs additional duties as assigned Additional responsibilities for Loader role specific to Pro: - Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion - Proactively engages Pro customers while assisting with loading, staging, and order fulfillment - Remains visible and available to support customers in the Pro loading area, including under the Pro canopy - Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders - Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings - Ensures Pro Standards are maintained in parking lot and under Pro canopy - Completes required power equipment and spotter training to support safe and efficient loading practices - Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs - Ensures orders are loaded accurately while maintaining product quality and safety standards Additional responsibilities for Loader role specific to the Garden Center: - Assists customers and associates with loading products and completing orders in the Garden Center - Remains visible and available to support customer needs throughout the Garden Center loading area - Completes required power equipment and spotter training to support safe and efficient loading practices - Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs - Supports the completion of large, high-quality orders while maintaining product accuracy and safety - Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup We'll combine all into one

          list. Now Required Qualifications: list: - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Ability to obtain sales related licensure or registration as may be required by law Preferred Qualifications: - High school diploma or GED - 6 Months Retail experience - 6 Months Experience as a Loader at any home improvement or hardware retailer - 6 Months Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping - 6 Months Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles. Benefits: we have a paragraph and a list. We'll create
            with each benefit item. Benefits paragraph: "Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals." Then list: - Health, Dental and Vision insurance - Life and Disability insurance - Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time - Flexible spending and health savings accounts - 401(k) Retirement account with company match - Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs - Education support programs, including tuition assistance and trade skills scholarships - Business Travel Accident insurance - Maternity and Parental leave - Adoption assistance - Lowe's Associate Discount and broad discount platform - Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards We'll put these as
          • . Pay: we have "Pay Range: $15.50 - $16.75 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience." We'll put that in a

            . About

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