Jobs · Customer Service · Massachusetts

Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc. · Saugus, MA · 1 mo ago
Customer Service$16.5–$17.85/hrFull-time
We need to output HTML fragment with sections: Responsibilities, Qualifications (maybe split into Required and Preferred?), Benefits, Pay, maybe Schedule? No schedule given. Also maybe "About Lowe's" but that's not a required heading? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. The posting includes Key Responsibilities (list), Required Qualifications, Preferred Qualifications, Pay Range, Benefits description. Also there is "About Lowe’s" but that's generic company description; not sure if we should include as a section. The instruction says we can use headings like About the role, Responsibilities, etc. "About Lowe’s" is not listed but could be considered "About the role"? Probably not. Better to include sections: Responsibilities, Required Qualifications, Preferred Qualifications, Benefits, Pay. Possibly also "Skills"? Not present. We'll not create empty sections. We need to use
  • for any list of duties/requirements/benefits. For responsibilities we have many bullet-like sentences; we can turn each sentence into
  • . For qualifications similarly. We must not repeat job title as heading. No Job ID. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes EEO statement at end; we should remove that. Also duplicated Pay Range line appears twice; we keep once. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all responsibilities sentences, qualifications sentences, benefits list, pay range. We need to format as HTML fragment only. Let's extract responsibilities: From "Key Responsibilities" block: - Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs - Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions - Supports checkout, fulfillment, and customer assistance needs throughout the store - Pulls, stages, and prepares customer and contractor orders accurately and efficiently - Use power equipment and store technology safely and effectively to move, stage, and load merchandise - Maintains in-stock conditions by down stocking and replenishing merchandise as needed - Supports large order fulfillment while maintaining product quality and accuracy - Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot - Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection - Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) - Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed. - Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices - Performs additional duties as assigned Then additional responsibilities for Loader role specific to Pro: - Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion - Proactively engage Pro customers while assisting with loading, staging, and order fulfillment - Remains visible and available to support customers in the Pro loading area, including under the Pro canopy - Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders - Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings - Ensures Pro Standards are maintained in parking lot and under Pro canopy. - Completes required power equipment and spotter training to support safe and efficient loading practices - Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs - Ensure orders are loaded accurately while maintaining product quality and safety standards Additional responsibilities for Loader role specific to the Garden Center: - Assists customers and associates with loading products and completing orders in the Garden Center - Remains visible and available to support customer needs throughout the Garden Center loading area - Completes required power equipment and spotter training to support safe and efficient loading practices - Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs - Supports the completion of large, high-quality orders while maintaining product accuracy and safety - Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup We'll combine all responsibilities into one list. Now Required Qualifications: - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Ability to obtain sales related licensure or registration as may be required by law Preferred Qualifications: - High school diploma or GED - 6 Months Retail experience - 6 Months Experience as a Loader at any home improvement or hardware retailer - 6 Months Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping - 6 Months Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles. Pay Range: $16.50 - $17.85 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Benefits: The paragraph after "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" includes list: - Health, Dental and Vision insurance - Life and Disability insurance - Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time - Flexible spending and health savings accounts - 401(k) Retirement account with company match - Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs - Education support programs, including tuition assistance and trade skills scholarships - Business Travel Accident insurance - Maternity and Parental leave - Adoption assistance - Lowe's Associate Discount and broad discount platform - Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards We should turn each into
  • . We must not include the URL links as headings; but we can keep them as plain text? The instruction: preserve ALL substantive information; do not invent or summarize away detail. The URLs are part of the posting; we could keep them as plain text within

    maybe. However they might be considered boilerplate? They are links to benefits and joining our team; they are substantive. We'll keep them as plain text inside

    maybe. We also have "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." That's also a link; we can keep. We also have "Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)" maybe we keep as plain text. We need to avoid duplicating content: there is duplicate Pay Range line; we keep one. We need to remove EEO statement at end. Now produce HTML:

    Responsibilities

    • ...
    • ...

    Required Qualifications

      ...

    Preferred Qualifications

      ...

    Benefits

      ...

    Pay

    $16.50 - $17.85 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

    Optionally include a paragraph for benefits links: maybe a

    with the URLs. We could include a

    for "For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." and "Associate Benefits: https://talent.lowes.com/us/en/joining-our-team". But we already listed benefits; still we can include the links as separate

    . We must not create sections with filler. So we will include Benefits section with list; we can also add a

    after the list for the links. Now ensure we didn't miss any responsibility sentences: Let's copy them exactly. I'll list them: 1. Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs 2. Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions 3. Supports checkout, fulfillment, and customer assistance needs throughout the store 4. Pulls, stages, and prepares customer and contractor orders accurately and efficiently 5. Use power equipment and store technology safely and effectively to move, stage, and load merchandise 6. Maintains in-stock conditions by down stocking and replenishing merchandise as needed 7. Supports large order fulfillment while maintaining product quality and accuracy 8. Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot 9. Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection 10. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) 11. Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed. 12. Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices 13. Performs additional duties as assigned 14. Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion 15. Proactively engage Pro customers while assisting with loading, staging, and order fulfillment 16. Remains visible and available to support customers in the Pro loading area, including under the Pro canopy 17. Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders 18. Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings 19. Ensures Pro Standards are maintained in parking lot and under Pro canopy. 20. Completes required power equipment and spotter training to support safe and efficient loading practices 21. Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs 22. Ensure orders are loaded accurately while maintaining product quality and safety standards 23. Assists customers and associates with loading products and completing orders in the Garden Center 24. Remains visible and available to support customer needs throughout the Garden Center loading area 25. Completes required power equipment and spotter training to support safe and efficient loading practices 26. Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs 27. Supports the completion of large, high-quality orders while maintaining product accuracy and safety 28. Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup Note: Some sentences have capitalization issues; we keep as is. Now Required Qualifications list: - 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information - 6 Months Experience using common retail technology, such as smart phones and tablets - Ability to obtain sales related licensure or registration as may be required by law Preferred Qualifications list: - High school diploma or GED - 6 Months Retail

Similar jobs