Full Time Leasing Agent

About the Role

We are seeking a Leasing & Resident Relations Agent. This person will be the face of the community to residents and potential prospects.

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
• Immediately record all telephone and in-person visits on appropriate reports
• File own guest cards and maintain according to established procedures
• Inspect models and available "market ready" units; communicate related service needs to Manager
• Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale
• Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements
• Update availability report, process applications for approvals (credit check, rental history, etc.)
• Submit processed applications to the Manager for approval
• Follow up with applicant regarding status
• Ensure apartment is ready for resident to move-in on agreed date
• Immediately follow-up on prospects that did not close and attempt to close sale again
• If unable to help prospect, refer them to sister communities to meet prospect's needs
• Secure new resident's signature(s) on appropriate paperwork prior to move-in
• Orient new residents to community
• Assist in monitoring renewals
• Distribute and follow-up on renewal notices
• Monitor advertising effectiveness
• Gather information about market competition in the area and file
• Represent the company in a professional manner at all times
• Accept rental payments and give immediately to Manager
• Type lease and complete appropriate paperwork and input information on RealPage software system accurately and on a timely basis
• Maintain current resident files
• Maintain and record weekly inspections for the community
• Conduct apartment inspections for renewals or other issues as required
• Distribute all community-issued notices
• Assist Management Team with other various tasks as required
• Consistently implement policies of the community
• Receive all telephone calls and in-person visits
• Listen to resident requests, concerns and comments
• Quickly complete maintenance Service Request and inform the maintenance team
• Answer questions for residents about community, repairs, rent, rules, etc.
• Follow up on a timely basis if unable to respond to residents on all matters
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
• Maintain open communication with Manager and Maintenance Supervisor
• Contribute to cleanliness and curb appeal of the community on continuing basis
• Assist in planning resident functions
• Attend functions and participate as host for any functions as directed by Manager
• Participate in outreach marketing activities on a regular basis to obtain prospective residents
• Advise residents of referral bonuses
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities

Qualifications

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
• Demonstrate an ability to support and contribute to community team
• Demonstrate strong oral and written communication skills
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances
• Participate in training in order to comply with new or existing laws
• Ability to work a flexible schedule, including evenings and weekends
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community
• Comply with expectations as demonstrated in the employee handbook
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Successfully pass background check

Core Values

In order to achieve success the Bi-State Management team must embrace certain core principles and values:

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive

Schedule

• Full-Time Position
• Monday-Friday 8:30-5:30pm with rotational Saturdays 10am-2pm

Benefits

• Competitive hourly rate and paid bonuses
• TEAM ENVIRONMENT and ADVANCEMENT OPPORTUNITIES available
• Overtime opportunities available
• Employer pays 50% of Health Insurance Premium for employees
• FREE Dental and Vision insurance
• Life, short-term disability, and other insurances available
• 401K Retirement plan with up to 4% company match
• 8 Paid Holidays
• Early release with remainder of day paid the day before several holidays
• PTO after 3 months
• 40 Hours paid vacation after 1 year
• Company events such as monthly lunches, company outings, and more
• Apartment discount available once you complete 90 days probationary period