Full Time Key Holder

Responsibilities

• Protect the customer experience in all areas
• Achieve clienteling and data capture goals in order to drive sales and maintain customer focus
• Daily monitoring and execution of sales
• Maintain a friendly and welcoming environment
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Aid in conflict resolution with client issues
• Communicate product and customer feedback to managers
• Achieve personal SPH goals

People Support

• Support management team with training new associates on customer service standards and product knowledge
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
• Supervise and develop sales associates as necessary

Operational Standards

• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
• Ensure strict compliance and adherence to the application of policies and procedures
• Key Holders will be able to process returns, but cannot execute employee purchases
• Aids the Management Team with inventory preparations and participates in the actual Inventory
• Ensure operational integrity & asset protection compliance in day to day operations & practices

Skills And Requirements

• Minimum of 1-2 years of retail experience
• Excellent interpersonal skills supporting a team environment
• Strong English communication - verbal and written / Multilingual is a plus
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• On the job special projects that have developed depth of related experience an asset

Physical Demands

• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.