Full-Time IT Support Specialist - Natchitoches

Typical Day

• Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
• Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
• Utilizing troubleshooting techniques to resolve hardware, software, and network issues
• Documenting incident status and solutions in incident database tools
• Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records

Qualifications

• A High school diploma or G.E.D.
• One (1) or more years of customer service or other telephone experience
• An ability and willingness to work AND full-time shift
• Louisiana residency living within a reasonable commuting distance (~60-mile radius) of our Natchitoches facility
• Residency in one of the following parishes: Natchitoches, Sabine, Vernon, Winn
• Ability and willingness to work and train onsite as required
• Ability to obtain a U.S. public trust
• Access to a high speed wired internet connection (minimum 10 MB per second download/5 MB per second upload)
• Access to a quiet work environment free from distractions

Benefits

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure

Additional Information

• The likely hourly rate for this position is between $22.97 - $31.07. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
• Scheduled Weekly Hours: 40
• Travel Required: None
• Telecommuting Options: Hybrid Work
• Work Location: USA LA Natchitoches
• Total Rewards: At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.