Full-Time Inbound Sales Representative (Urgently Hiring)

Position Overview

MCI is a rapidly growing tech-enabled business services company with a strong presence in call centers and operations spanning multiple countries. We offer a variety of services including Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.
• Nice to have: previous inbound sales experience, customer service or call center experience, experience working toward sales goals, CRM software experience, upselling or cross-selling experience, bilingual or multilingual skills.

About MCI (Parent Company)

MCI helps customers address their CX and DX challenges by delivering industry-leading solutions that enhance customer experiences and boost performance. MCI provides a wide range of services including business process outsourcing, staffing, contact center customer services, and IT services. MCI has been recognized for its growth and innovation, being named among the fastest-growing companies in the U.S. and Iowa.

Conditions of Employment

• All MCI locations require authorization to work in the country where the job is based.
• Background and/or security investigations may be required.
• Drug screenings may be necessary.

Physical Requirements

• This job operates in a professional office environment.
• The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset.
• The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer.
• The employee may occasionally need to move around the office to complete tasks.
• The employee may need to reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

MCI provides reasonable accommodations to qualified employees with disabilities upon request, unless such accommodations would cause undue hardship.

Diversity and Equality

MCI values diversity and equality in the workplace. We strive to create a work environment free from discrimination and harassment. MCI adheres to anti-discrimination and anti-harassment policies and practices, ensuring fair treatment of all employees and applicants.