Full-Time Hostess

Responsibilities

• Flexible and long hours sometimes required.
• Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Stand during entire shift.
• Able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Able to listen to, understand, and clarify concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross-train in other hotel related areas.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as assigned/requested by supervisor/management.
• Maintain a friendly and warm demeanor at all times.

Qualifications

• Available weekends and holidays.
• Attend all hotel required meetings and trainings.
• Operate the approved credit card machine.
• Prepare cashier report at end of shift.
• Pay out servers’ and service attendants’ tips, if applicable.
• Greet and seat guests at appropriate tables in a timely manner.
• Perform opening and closing duties according to established side-work checklist.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Absolutely ensure overall guest satisfaction.
• Perform other duties as directed/assigned by supervisor/management.