Full Time Home Care Service Coordinator

About the role

Join Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home. This position is responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging role with the satisfaction of knowing you’ve made a real difference, this is the job for you.

Responsibilities

• Create work schedules by entering them into the system and manage changes due to client requests, illness, vacation, or leaves of absence.
• Provide alternate coverage to ensure the client’s care plan is followed and services are not interrupted.
• Contact care providers and clients to provide service updates.
• Conduct monthly client wellness calls and home visits as required.
• Provide thorough, complete follow-through on escalated client complaints and theft claims.
• Supervise direct service employees by setting expectations for attendance, performance, and conduct, holding them accountable to company policies and guidelines.
• Ensure the branch’s open environment is professional: neat, clean, orderly, and free of clutter.
• Maintain a high degree of confidentiality due to access to sensitive information.
• Maintain regular, predictable, consistent attendance and flexibility to meet the agency’s needs.
• Follow all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abide by all regulations, policies, procedures, and standards.

Requirements

• High school diploma or equivalent.
• 1 year of industry experience required.
• 2 years of office and scheduling experience preferred.
• Strong interpersonal, organizational, and communication skills.
• Computer skills including Microsoft Word, Microsoft Excel, and scheduling programs.
• Reliable transportation.

Benefits

• Medical, dental, and vision benefits.
• Monthly bonus.
• Daily pay option.
• Continued education opportunities.
• PTO plan.
• Retirement planning.
• Life insurance.
• Employee discounts.

Schedule

Full time, in office: Monday–Friday, 8:00 AM–5:00 PM.

Location

Addus HomeCare
655 Clinic Rd., Suite 203
Hannibal, MO 63401