Full-Time Home Care & Hospice Virtual Care Coordinator RN

Full-time position. Schedule: Monday–Friday (hours not fully specified).

About the role

As a Virtual Care Coordinator RN, you will play a pivotal role in delivering telehealth hospice care, ensuring that patients and their families receive personalized support during critical moments. Utilizing virtual platforms, you will monitor patient conditions, coordinate care plans, and provide real-time guidance to field staff and caregivers.

Responsibilities

• Conduct virtual assessments and monitor patients' conditions remotely.
• Develop and coordinate individualized care plans in collaboration with the interdisciplinary team.
• Provide virtual education and support to patients, families, and caregivers regarding symptom management and end-of-life care.
• Liaise with field nurses, physicians, social workers, and other team members to ensure comprehensive care delivery.
• Respond promptly to urgent virtual consults and triage patient needs effectively.
• Utilize telehealth technology to conduct regular check-ins and follow-ups with patients and families.

Requirements

• 5+ years of Home Care, Hospice, ER and/or Triage RN experience.
• Active RN license in a Compact State (eNLC).
• BSN required from an approved nursing education program.
• Proficiency in Epic or Home Care EMR.
• Strong communication and interpersonal skills to build rapport with patients and families virtually.
• Ability to work independently and as part of a collaborative remote team.
• Able to adapt to rapid changes to meet business/department needs.
• Patient/Customer Service experience.

Benefits

• Medical, dental, and vision coverage starting Day One.
• Short- and long-term disability.
• 403(b) retirement plan with employer match.
• Generous paid time off.
• Tuition reimbursement up to $5,250/year.
• Mileage reimbursement.
• Comprehensive onboarding and individualized orientation program.

About Trinity Health At Home

Trinity Health At Home is a national home care, hospice and palliative care organization serving communities across 11 states. As a faith-based, not-for-profit agency, we are committed to caring for patients and families in the place they feel most comfortable—at home. Our services include skilled nursing, physical, occupational and speech therapy and medical social work. We are Medicare-Certified, Joint Commission Accredited, and a Reputation.com 800 Award Winner for 2025 & 2026. Learn more at TrinityHealthAtHome.org/Michigan.