Full-Time Help Desk/Resident IT Support

About the role

Full-time, non-exempt (hourly) position with an 8:30 AM–5:00 PM shift and every-other-weekend on-call responsibility. Reports to the Vice President of Human Resources.

Qualifications

• 1+ year experience with computer networks, PC troubleshooting, and phone system management
• Knowledge of computer, iOS, and Android operating systems
• Knowledge of system security management and electronic privacy
• Experience managing Microsoft Intune (preferred)
• Effective time management skills with the ability to manage multiple deadlines simultaneously
• Ability to organize and prioritize assignments
• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated problem-solving and troubleshooting experience
• Valid PA Driver’s License (required)
• Able to perform the essential job responsibilities with or without reasonable accommodation

Responsibilities

• Manage and respond to end-user IT requests
• Maintain the Help Desk Ticketing system, responding, prioritizing, and closing tickets in a timely manner
• Troubleshoot and diagnose staff technology issues including phones, tablets, computers, TV, and Wi-Fi
• Assist with all upgrades, repairs, and replacements of computer hardware
• Maintain the phone system and troubleshoot application issues
• Assist with management and maintenance of the emergency call system and access control systems
• Assist with hardware and software installations
• Support department-specific software programs
• Manage and respond to all resident IT requests
• Execute device setup for residents moving into apartments
• Respond promptly to communications from all sources (emails, voicemail, written/verbal requests)
• Implement and optimize use of SharePoint sites
• Provide IT education for residents and employees
• Perform other administrative duties as necessary or directed