Full Time - Head Cashier - Closing

Lowe’s Companies, Inc. is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion, employing approximately 300,000 associates across over 1,750 stores, 540 branches, and 120 distribution centers.

Responsibilities

• Provides SMART customer service through daily execution of Lowe’s customer service policies, procedures, and programs.
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens and responds knowledgeably to customer and employee questions by guiding them through store areas and projects.
• Communicates product information, including stock, special orders, features, benefits, applications, and warranty details related to Lowe’s programs.
• Coaches, develops, trains, and provides feedback to associates on departmental duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Removes security tags, verifies product information, and bags merchandise for customers.
• Assists in line management to reduce checkout wait times, including opening additional registers as needed.
• Prepares register area at the start and end of shifts by confirming functionality of registers/scanners and stocking supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Looks up product information and competitor prices to verify price matches.
• Records store-used items on store use lists.
• Completes cash counting and daily reconciliation duties as assigned.
• Monitors cash drawer and cash recycler levels to ensure they do not exceed limits.
• Monitors merchandise entering and leaving store entrances/exits; assists customers or associates who trigger alarms.
• Detects common signs of shoplifting, theft, and security risks, promptly reporting them to management or Asset Protection.
• Ensures compliance with housekeeping standards (e.g., Zone Recovery) to maintain cleanliness and organization.
• Maintains a safe and secure work environment, including daily safety reviews, hazard reporting, and securing doors/gates.
• Adheres to safety requirements, including top stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
• Operates store equipment as needed (e.g., Zebra phone, cash recycler, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
• Performs other duties as assigned.

Requirements

• High school diploma or GED (or equivalent years of experience in lieu of education, if applicable).
• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 year of retail experience as a cashier.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties/features.
• 1 year of experience as a head cashier.
• Less than 1 year of experience working in any department at a Lowe’s retail store.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• Less than 1 year of retail experience detecting common signs of shoplifting (e.g., hidden merchandise, switched price labels).

Pay

$16.00 - $17.95 per hour. Starting rate may vary based on factors such as position, location, education, training, and experience.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off (vacation, holidays, sick, and volunteer time) based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Discretionary benefits (based on eligibility), including annual bonuses, employee stock purchase plan, deferred compensation, and grant awards.