Full-Time Guest Experience Lead | Derby St.

About the role

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education to meet the unique needs of each guest. This role is part of the store leadership team, driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.

Core Responsibilities of the Job

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting when needed.
• Mobilize dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

• Eligibility: Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods.
• Schedule/Availability: The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.
• Experience: 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating with others.
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members.
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Schedule/Availability

• The work schedule can vary based on store needs.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.

Experience

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.

Job Assets (i.e., nice to have; not required)

• Education: High school diploma/GED/equivalent, or above.
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers).

Compensation & Benefits Package

• Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location.
• Target Bonus: $2.00/hour.
• Total Target Base Pay Range: $26.00 - $29.61/hour.

Note

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Equal Employment Opportunity

Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

Use of AI Tools

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.