Full Time Field Service Technician - Milwaukee, WI

Job Summary

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Milwaukee, WI and surrounding suburban area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon). The territory consists of 70+ kiosks and number of hours per week is around 40. This is an hourly role based on experience ranging from $22-25 an hour. Company car will be provided along with cell-phone reimbursement and a corporate gas card for business miles. Benefits World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan! Wellness Program Employee Stock Purchase Plan Vacation/Paid Time Off/Sick Days/Floating Holidays

About the Role

This is an hourly role based on experience ranging from $22-25 an hour. Company car will be provided along with cell-phone reimbursement and a corporate gas card for business miles.

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Requirements

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred)
• Prior experience in retail merchandising, field operations and customer service (preferred)
• A minimum of 1-3 years of experience in a similar profile (preferred)
• Experience with tools and troubleshooting mechanical problems
• Ability to read, write and speak fluent English to include technical “jargon”

Qualifications

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• To work weekends when required

Skills

• Operational Equipment Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory.
• Major driving violations will eliminate potential candidates.
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)

Work Environment and Physical Demands

• Work Environment Sales/Service Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors.
• Travel required daily. May have to drive 200 miles daily.
• Hand/eye coordination required.
• Function vision and hearing required.
• Physical Demands Sales/Service Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

Benefits

World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan! Wellness Program Employee Stock Purchase Plan Vacation/Paid Time Off/Sick Days/Floating Holidays