Field Service Technician (Milwaukee/Madison/Green Bay area)

About the role

Bartelt Packaging, a ProMach Company, provides best-in-class solutions for pouching and cartoning systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. As a Field Service Technician, you will travel to repair, maintain, and start-up specified Bartelt Packaging equipment, serving as a communication link between the customer and the company to provide excellent customer service.

Responsibilities

• Installation, integration, repair, and troubleshoot flexible machinery of complex design requiring high-level technical skill and independent problem-solving.
• Ensure all established inspection, testing, quality, and operating specifications are met.
• Direct or oversee customer personnel during plant machinery installations, integrations, or servicing (repair and/or troubleshooting).
• Provide on-site customization of machine programs by revising programs to meet customer needs.
• Maintain a 24-hour on-call status occasionally and provide customer technical telephone support.
• Provide factory floor support when not traveling for customer field service.
• Train customers on the operation and service of machinery.
• Assist customers with aftermarket parts needs while in the field.

Requirements

• Technical Associate degree or equivalent combination of education and experience.
• Minimum of 3 years of experience in machinery repair.
• Knowledge and skills in mechanical principles.
• Willingness to travel extensively within the U.S. and occasionally internationally.
• Good communication and interpersonal skills with a strong customer service focus.
• Proficiency in Windows and MS software (Word, Excel, Outlook).
• Ability to train customer personnel on equipment.
• Preferred experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.

Benefits

• Comprehensive medical and dental programs.
• Life insurance.
• Generous paid time off program.
• Retirement savings plan with company match.
• Immediate eligibility for benefits on the first day of employment.
• Open, communicative environment fostering individual initiative and career growth.

ProMach offers the rewards, opportunities, and market strength of a large organization combined with the entrepreneurial culture of a smaller, fast-paced company.