Full-Time Dispatcher

Full-time Dispatcher position in the Town of Acton. The Dispatch team operates under the direction of the Dispatch Supervisor on a rotating 4:2 schedule.

Responsibilities

• Answer and process emergency and non-emergency calls for service.
• Dispatch police, fire, EMS, and other emergency and non-emergency units and personnel as needed.
• Provide pre-arrival instruction for emergency medical dispatch.
• Monitor and operate radios, computers, telephones, alarms, cameras, and other specialized equipment following established policies and procedures.
• Enter, update, and retrieve information from local, state, and national computerized systems.
• Conduct inquiries, validations, and modifications of records as required.
• Work effectively and efficiently under stressful situations.
• Assist citizens at the public window, perform prisoner watch duties, and perform other related duties.

Requirements

• High school diploma or equivalency and two years of work experience.
• Proficient computer skills required to process records and information.
• Ability to multi-task under high-pressure situations.
• Excellent written and verbal communication skills.
• Must be available 24/7 for night, weekend, and holiday hours.
• Position requires a medical examination (including hearing and drug tests), a psychological evaluation, and the ability to pass a background check.
• Successful candidate must complete the Dispatch Training Programs.

Preferred Qualifications

• Experience in accurately assessing and processing emergency and non-emergency requests for assistance.
• Experience in a fast-paced work environment requiring prioritizing and organizing work.
• Experience in maintaining accurate records.
• Ability to take direction and work independently.
• Strong interpersonal and customer service skills.
• Previous dispatch experience preferred, but willing to train the right candidate.

Pay

Starting salary: $28.01 - $29.43/hr. ($58,258.20-$61,207.38 base annually), plus evening and overnight shift differential of $2.00/hr. Top-step dispatchers can earn up to $73,410 annually with night differential.

Benefits

• Up to a $425 fitness club reimbursement program (if enrolled in Town Health Insurance plan).
• Health, Dental, and Vision insurance.
• Employer pays 75% of Health Insurance.
• Attractive pension system.