Full-Time Direct Care Staff in Young Adult Shelter (Tacoma)

About the role

This onsite role offers the unique opportunity to engage with young adults experiencing housing instability in a supportive environment, fostering compassion, safety, and meaningful connections.

Responsibilities

• Supervise young adults residing in the overnight shelter while maintaining a safe, supportive, and trauma-informed environment.
• Complete resident intake, screening, orientation, and required documentation.
• Respond to crisis situations, shelter phone calls, and walk-in inquiries with professionalism and compassion.
• Administer medications in accordance with agency policies and procedures.
• Support evening routines and overnight supervision while helping young adults prepare for the day by ensuring they have breakfast and are ready for work, school, appointments, or other scheduled activities.
• Encourage accountability, healthy boundaries, and positive life skills.
• Maintain the cleanliness, organization, and safety of the shelter.
• Participate in staff meetings and required training while supporting a collaborative team environment.

Requirements

• Commitment to The Coffee Oasis mission, vision, and core values.
• At least 21 years of age.
• A high school diploma or GED required; bachelor's degree preferred.
• At least one year of experience working with marginalized populations.
• Basic computer proficiency, including Microsoft Word, Excel, and internet applications.
• Valid driver's license and proof of personal automobile insurance.
• Current First Aid and CPR certification (or ability to obtain upon hire).
• Completion of Bloodborne Pathogen training.
• Ability to sit, stand, walk, and move throughout the shelter during shifts.
• Ability to use hands and fingers to operate computers, complete documentation, and perform daily tasks.
• Ability to reach, bend, and perform routine shelter responsibilities.
• Ability to communicate clearly with young adults, staff, and emergency responders.
• Ability to remain alert, attentive, and responsive throughout 12-hour overnight shifts (approximately 8:00 p.m. to 8:00 a.m.) while providing continuous supervision and support in a residential shelter environment.
• Ability to occasionally lift and/or move up to 20 pounds.
• Visual acuity, including close vision, color vision, and the ability to adjust focus while monitoring the environment and completing documentation.

Qualifications

• Ability to pass a DCYF background check.

Skills

• Compassion
• Teamwork
• Communication
• Adaptability
• Empathy
• Resilience

Benefits

• Paid sick leave
• Paid vacation leave
• Eligible to participate in our 401(k) program
• Café discounts

Pay

The hourly pay for this position ranges from $21.00 to $23.00.

Schedule

This role is fully in person and on-site, requiring frequent interaction with residents in a trauma-informed residential setting where crisis intervention, teamwork, and adaptability are essential. Employees should be comfortable working 12-hour overnight shifts (approximately 8:00 p.m. to 8:00 a.m.), including weekends and holidays as scheduled.