Full Time Customer Service Specialist/20.00/hr/Lakeland/Davenport

Position Summary

The Customer Service Specialist I processes various transactions including driver’s license, registration, title, real estate, and business tax, and hunting/fishing transactions. They are trained in either Driver’s License or Registration transactions and must ensure transactions comply with DMV, DOR, FWC, and Florida Statutes regulations.

Essential Duties and Responsibilities

• Greet the public in a friendly manner.
• Provide customers with information and service via in-person, phone, and email.
• Collect current and delinquent real estate and tangible tax payments.
• Issue and/or renew business tax receipts.
• Issue and/or renew hunting/fishing licenses.
• Collect sales taxes on casual vehicle and vessel sales.
• Balance the cash till daily.
• Log and process customer transactions received by mail.
• Log and process drop-off dealer work.
• Create a monthly dealer transaction report.
• Stay current on regulatory changes and updates from DHSMV, DOR, FWC, and Florida Statutes.
• Maintain adequate supplies at their workstation.
• Registration Transactions for Individuals, Companies, or Dealers:
• Process title and registration transfers.
• Handle registration renewals.
• Process original title applications.
• Issue temporary tags.
• Driver’s License Transactions:
• Issue original and/or renew driver licenses.
• Administer verbal exams and road skills tests to driver license applicants.
• Determine documentation needed for reinstatement/clearance of suspensions.
• Process reinstatements and clear suspensions.
• Navigate various computer software to process DMV transactions, property and tangible collections, business tax receipts, hunting and fishing transactions, credit card payments, and driver license transactions.

Job Requirements and Qualifications

• Education and Experience Requirements: Requires a high school diploma or general education degree and one year customer service experience. Exception process for this requirement can be found on our website.
• Certifications, Licenses, Registrations: Valid Florida driver’s license or ability to obtain one at time of employment. Must obtain a Board of County Commissioner’s defensive driving certificate.
• Skills and Knowledge: Strong written and verbal communication skills, competent, courteous, and accurate customer service, efficient transaction processing, willingness to learn, strong problem-solving skills, data research and interpretation, strong mathematical skills, positive and helpful attitude, dependability, motivation, physical demands, and working conditions.