Customer Service Specialist - Full Time

Core Responsibilities

• Help customers with questions regarding assembling or operating their machine
• Answer questions about shipping timelines, help process returns or refunds
• Monitor and track issues in the field and advise on what issues need to be prioritized
• Record and update issue status
• Help prospective customers determine what hardware best suits their needs
• Generate and manage quotes for prospective customers
• Be on top of our community in Discord, helping spot issues and identify areas for improvement

Qualifications

• Are excited to work for a young, fast growing company where things are never boring
• Have experience with any type of CNC machine before (3D printer, laser cutter, CNC Mill, etc.)
• Can communicate technical information clearly and concisely
• 1+ years of customer service for a hardware product
• Experience with ecommerce tools such as Shopify, WooCommerce, etc.
• Experience with CRM software like HubSpot or Zendesk
• Experience with electronics, and related manufacturing process
• STEM degree
• Knowledge of a foreign language - Chinese or German especially

What We Value

• Mission - keeping our customers and builders in mind
• Pragmatism - making the most effective decision with the resources available
• Agency - taking total ownership of your tasks, and finding a solution regardless of roadblocks
• Kindness - showing compassion to our colleagues, customers, community members, and ourselves

Perks and Benefits

• Comprehensive Health, Dental, and Vision insurance
• Flexible PTO plan
• Full access to our prototyping shop, machines, and video equipment
• Many opt-in events and company socials
• An opportunity to have a significant impact on manufacturing

Pay and Schedule

• The annual base pay range for this role is $40,000-$50,000 USD