Full time Customer Service Representative - Patient Registration

About the role

Ready to start a meaningful career in healthcare—even if you’ve never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. You’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Preferred: Medical or healthcare experience (but not required)

Benefits

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team—including offering a competitive benefits package.

Pay

For this US-based position, the base pay range is $16.00 – $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.