Full-Time Customer Service Representative

About the role

The Customer Service Representative (CSR) at Western State Bank serves as the "face of the bank" by providing a superior customer experience to our bank customers. The position is responsible for delivering a positive and impactful impression to customers through accurate, professional, and efficient service, as well as identifying and referring customers to other bank services.

Responsibilities

• Handle transactions with customers in person or via phone, email, and online in an accurate, professional, and efficient manner.
• Refer customers to other departments in the bank by looking for opportunities to cross-sell and recognizing customer needs and corresponding solutions.
• Balance draws on a daily basis.
• Complete required compliance trainings.
• Order supplies and assist with miscellaneous internal projects.
• Perform other duties and responsibilities as needed or assigned.

Requirements

• A High School Diploma or GED.
• Previous cash handling experience preferred.

Benefits

• This is a full-time position with a full benefit package.
• Scheduled hours: Regular hours are 7:15 a.m. to 4:15 p.m., Monday through Friday.
• Availability to work up to two Saturdays per month as needed to support business operations.

Pay

• Details about pay are not specified in this posting.

Schedule

• Scheduled hours: Regular hours are 7:15 a.m. to 4:15 p.m., Monday through Friday.
• Availability to work up to two Saturdays per month as needed to support business operations.

Qualifications

• A High School Diploma or GED preferred.
• Previous cash handling experience preferred.

Skills

• Customer service skills.
• Ability to handle transactions accurately and efficiently.
• Knowledge of bank products and services.
• Effective communication and interpersonal skills.

Benefits

• Details about benefits are not specified in this posting.

Pay

• Details about pay are not specified in this posting.

Schedule

• Scheduled hours: Regular hours are 7:15 a.m. to 4:15 p.m., Monday through Friday.
• Availability to work up to two Saturdays per month as needed to support business operations.

Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate against applicants due to race, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.