Full-Time Customer Service Representative
About the role
At Western State Bank, how you relate to teammates and customers matters as much as what you know. Our environment is built on respect, curiosity, creativity, individual empowerment, and open communication. We value continual learning, bias toward action, keeping commitments, and doing our absolute best every day. The Customer Service Representative (CSR) serves as the “face of the bank,” delivering a superior customer experience and providing solution-based business development and referrals in line with our vision, core values, and team guidelines.
Responsibilities
- Handle customer transactions in person, by phone, email, or online with accuracy, professionalism, and efficiency.
- Identify opportunities to cross-sell and refer customers to other departments based on their needs and corresponding solutions.
- Balance the cash drawer daily, complete required compliance trainings, order supplies, and assist with internal projects as assigned.
Schedule
40 hours per week, generally scheduled between 9:15 a.m. and 6:15 p.m., Monday through Friday, with up to two Saturdays per month.
Requirements
- High School Diploma or GED preferred.
- Previous cash handling experience preferred.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.