Full-Time Community Re Entry Specialist (PM Shifts)

About Us

Ohio Support Services (OSS) is a regionally recognized contract security service firm that provides the highest levels of customized security programs to corporate headquarters, industrial and distribution centers, multi-tenant properties, medical centers, Special Improvement Districts, and educational institutions. Since its founding in 1978 OSS has set the standard for the industry: designing and implementing superior, comprehensive, and cost-effective security programs.

Responsibilities

• Oversee all individuals entering and exiting the facility
• Monitor client whereabouts at all times to provide for the safety and security of the facility and the community
• Engage with clients on a consistent basis
• Utilize cognitive behavioral techniques in order to foster and promote health decision making and positive interpersonal skills
• Facilitate client structured activities as needed
• Maintain mandatory staffing levels by working overtime and filling in for absent workers as needed for a 24/7/365 operation
• Patrol the interior/exterior of the property on foot at regular and random intervals (minimum 4 hours per shift)
• Respond to emergencies, including medical, fire and weather-related emergencies as well as assaults, thefts and disputes between people
• Render first aid and/or CPR assistance to the extent of the officer’s training
• Monitor fire and other life safety equipment located in the control center
• Remain awake, alert and attentive while on duty
• Monitor closed circuit television for suspicious and/or theft activity, horseplay, smoke/fire, etc.
• Monitor weather radio to alert management when weather threatens the facility
• Control/limit access to the facility at entry points
• Instruct visitors to sign in and issue them an identification badge, as appropriate
• Answer, screen and route phone calls to the appropriate parties
• Issue and account for keys assigned to the security department, if required
• Be able to make building announcements using public address system during emergencies
• Be courteous, polite and professional in dealing with customers, and their employees, visitors and vendors
• Follow and enforce client and company rules and regulations in a firm but courteous manner
• Perform other security related duties as assigned

Requirements

• Neat and well-groomed appearance
• Provide a high level of courtesy and customer service
• Commitment to safety at all times
• Excellent customer service skills (e.g., courtesy, patience, understanding, etc.)
• Good computer skills, including the following: able to use a keyboard to correctly input information accurately and efficiently into software programs; able to navigate various software applications and the internet/intranet; able to write and send emails; able to restart/reboot computers and printers; possess a reasonable general working knowledge of computers
• Excellent English written and oral communication skills, including the proper use of grammar, punctuation and spelling
• Able to collapse revolving doors and assist with evacuation
• Able to operate fire panel to include acknowledging alarms, silencing alarms, resetting panel, bypassing floors and disarming individual points
• Able to follow verbal and written directions from client personnel and OSS supervisory/management personnel
• Have the ability to learn to work with computer alarm monitoring systems
• Be able to work outside in a variety of weather conditions
• Able to walk, sit or stand for up to 8 hours at a time
• Able to climb stairs and ladders
• Must embody vigilance, diligence, and integrity
• Able to work in a fast-paced environment and handle multiple simultaneous tasks/priorities alone (e.g., handling access control, phone calls and alarm situations at the same time)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K, plus matching
• Vacation
• Drug-free workplace

Schedule

Wednesday - Sunday & Saturday - Wednesday 3:00PM - 11:00PM