Full Time Client Care Specialist

About the role

Position requires a commitment to engaging homeless individuals with dignity and respect. Provides direct care, guidance, and supervision to shelter residents; assists in oversight of routines of daily living in a shelter setting; fosters positive socialization and interaction among residents.

Responsibilities

• Develops good relationships with residents and contributes to the development of a positive atmosphere in the program.
• Responds to concerns of residents, communicates and documents issues and problems via log entries, narratives and incident reports.
• Completes all mandated daily records of resident census documentation.
• Serves a security role to ensure orderly entrance and exit of residents and to escort out unauthorized people and disruptive clients.
• Makes rounds of facility and grounds to identify any safety hazards, damage or need for maintenance repairs.
• Provides crisis intervention: ability to identify clients at risk of self-destructive or high-risk behaviors and declare potentially volatile situations.
• Assists in serving prepared meals and laundering bed linens.
• Provides general cleaning and housekeeping support to custodial staff as required to maintain safe and sanitary conditions on a 24-hour basis.
• Attends staff meetings and in-service training workshops when required.

Minimum Job Requirements

• High School diploma/GED
• One year of experience in Human Services (experience relevant to residential environments) preferred
• Basic computer experience helpful
• Knowledge of alcohol, drug, and mental health issues, a plus

Shift: Wednesday, Thursday, Friday, Saturday and Sunday, Midnight–8:00 am

Salary: $19.00 per hour