Full-Time Client Advisor, Soho

About the Role

Join a dynamic team where every day feels like a holiday. As a Client Advisor at Vilebrequin, you are at the core of our brand, safeguarding growth and longevity through cultivating and strengthening client relationships. You will embody the Vilebrequin brand, engaging clients in our heritage through storytelling and creating enthusiasm for our collections. This role transforms a customer's store visit into a memorable luxury shopping experience.

This position is onsite at the specified location and reports to the Store Manager.

Responsibilities

• Create a Welcoming Environment:
  • Immediately welcome customers and proactively offer assistance.
  • Provide a dynamic service presence to each location.
  • Ask appropriate questions to identify customer needs and provide guidance.
  • Direct customers to the appropriate area based on store layout and merchandise assortment.
  • Foster a welcoming, fun, encouraging, and energetic customer environment.
  • Create a positive work environment through collaboration.
• Elevate the Shopping Experience:
  • Consistently achieve personal and store sales goals using Vilebrequin's selling ceremony.
  • Incorporate the WE SELL SUN selling ceremony in every sale (first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince).
  • Deliver luxury clienteling for the best in-store and digital customer experience.
  • Study and communicate collection details while assisting clients.
  • Maintain an up-to-date customer wish list and notify customers when products arrive.
  • Exceed individual KPI targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom.
  • Adhere to all corporate customer service policies.
  • Demonstrate effective communication with customers, coworkers, and managers.
  • Lead by example and positively influence others.
• Support Store Operational Excellence:
  • Process deliveries and transfers in a timely manner.
  • Merchandise goods on the sales floor and maintain visual standards.
  • Execute correct POS processes, including cash handling and opening/closing registers.
  • Adhere to all operational policies and procedures.
  • Safeguard company property, including key holding.
  • Maintain cleanliness and organization standards.
  • Responsible for opening and closing the store.
• Problem Solving:
  • Demonstrate high energy and the ability to multi-task in a fast-paced environment.
  • Quickly determine solutions to customer concerns with limited supervision.

Requirements

• High School Diploma or Equivalency required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.

Skills

• Desire to work in a retail setting with a focus on sales.
• Passion for luxury products and an appreciation for design.
• Entrepreneurial spirit.
• Professional, welcoming character and presentation.
• Ability to generate customer delight.
• Client-oriented with an excellent sense of service quality ("go the extra mile" spirit).
• Excellent communication skills.
• Strong attention to detail.
• "Win together" mentality.
• Ability to work autonomously.
• Strong problem-solving skills.
• Strong organizational skills and follow-through.
• Technologically savvy.
• Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
• Foreign languages are a plus.

Physical Requirements

• Lift and/or move up to approximately 50 pounds frequently.
• Bending, stooping, and kneeling required frequently.
• Climbing ladders occasionally.
• Routine standing for the duration of shift (up to 8 hours).

Benefits

• Generous employee discount.
• Medical, Dental, and Vision insurance.
• Paid vacations (16 days a year).
• 401k plan with employer contribution.
• Weekly Sales Bonus Structure.
• Tax-free commuter benefits.
• Mental Wellness Apps (Headspace).
• Employee referral program.